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sakshi.904@hotmail.com
Sakshi Gupta <BR>Email ID: XXXX@XXXX.XXX PROFESSIONAL SUMMARY  ✔ Possess more than 3 years of IT experience as an Software Developer and ServiceNow Consultant <BR>✔ Have more than 3 years of experience in Enterprise application development in Manufacturing Industry as <BR>Systems Engineer/Technical Developer in product development, enhancements, customizations and software <BR>integrations. <BR>✔ Have worked on deployments for multiple IT Service Centers as part of India Delivery Center for ServiceNow <BR>Implementation Project. <BR>✔ Proficient with concepts and implementation of RestFul API, Full Stack web development and Automation.  TECHNICAL BACKGROUND ✔ Programming Languages: Javascript, Python, C#.NET, C++ <BR>✔ Databases: PL/SQL, MySQL, MS-Access, Microsoft SQL Server <BR>✔ Domain Knowledge: Manufacturing, ITSM <BR>✔ Operating Systems: Windows, Mac OS, <BR>✔ Web: HTML, CSS, Javascript, Bootstrap, AngularJS, React.js <BR>✔ Web facing Tool: ServiceNow, VSCode, POSTMan API Runner, PyCharm <BR>✔ Version Control: Git EXPERIENCE SUMMARY Tata Consultancy Services – ​Systems Engineer <BR>November 2015 - November 2018 ✔ Project: LafargeHolcim GDC ITSM implementation – Onsite: Zurich, SwitzerLand & Offshore: Pune, India. <BR>Worked extensively with the Onsite - Offshore model as ServiceNow Developer. Main responsibilities include <BR>understanding of client requirements, creating technical design and coding the implementations. Tasks Handled as​ ServiceNow Developer: <BR>➢ Developed and modified ServiceNow workflows, forms, lists, business rules, UI components, web services, <BR>tables, and menus. <BR>➢ Utilized 3rd party API to populate new jobs and created RESTful web services to handle JSON formatted <BR>responses. <BR>➢ Used various javascript frameworks like jQuery, AngularJS and React.js for ServiceNow Portal and UI <BR>components development <BR>➢ Provided the client with ServiceNow development Best-Practices Advice and assist in their <BR>implementation. <BR>➢ Extensive onsite interaction to understand expectations, requirements, formulate solutions, and cost <BR>estimations. <BR>➢ Received On the Spot Award for delivering two Process Improvements in a quarter. ➔ Project: LafargeHolcim GDC Facilities ServiceNow implementation <BR>➢ Involved in Implementations of a new module called Facility and Planned Maintenance module for client <BR>in which designed more than 40 Service Requests, Workflows and emails integrations. <BR>➢ In the process of unifying all the business service catalogs across the Globe, a new catalog called Global <BR>Business Catalog was developed. As a part of development five categories containing more than hundred <BR>service requests and a redesigned model was developed. <BR>➢ Worked on notification model and email integrations for automatic creation of tickets upon receiving <BR>emails from the configured mailboxes. ➔ Project: LafargeHolcim ServiceNow Continue Improvements implementation <BR>➢ Created Categorization for different modules by analysing past data which helped the customers tickets to <BR>route properly to the responsible teams, resulting in better process and customer satisfaction. <BR>➢ Worked on building changes and enhancing the functionality by using principles of ITIL- Continuous <BR>service improvement. <BR>➢ Created Knowledge Article Repository for repetitive incidents by analysing the past data which helped the <BR>L1 team to close the incidents efficiently, resulting in cost reduction and customer satisfaction. <BR>➢ Conducted knowledge transfer sessions for trainees on ITIL and Service Management lifecycle and custom <BR>change management workflows for the client. <BR>➢ Worked on Ad Hoc requests like creating new reports, scheduled jobs and Dashboards for the customer. <BR>➢ Performed update set migrations from test environment to Production environment. <BR>➢ Performed Code - Review and Integration testing. <BR>➢ Worked on Problem Tickets: Resolving problem tickets along with enhancements. <BR>➢ Worked on Critical Incidents Tickets and resolving them within SLA. August 2015 – November 2015 ● Placement Consultant Management System   <BR>➢ Developed a web application using ASP.NET MVC Framework as a part of Formal Training Curriculum at <BR>Trivandrum ILP, TCS. <BR>➢ Used Entity Framework, HTML, CSS, Javascript, jQuery, SQL Server. <BR>➢ Performed Unit testing and Systems Testing. EDUCATIONAL/PROFESSIONAL QUALIFICATION ⬧ B.TECH(Bachelor of Engineering and Technology) in Computer Science & Engineering <BR>from Dr. A.P.J. Abdul Kalam Technical University <BR>⬧ ServiceNow Certified Systems Administrator - Licence: (XXX) XXX-XXXX1 -12/2019 <BR>⬧ ITIL ® Foundation Certificate - Licence: (XXX) XXX-XXXX.(XXX) XXX-XXXX6 -06/2016 <BR>⬧ Microsoft Certified Professional - Licence: E(XXX) XXX-XXXX -03/2014 <BR>⬧ Microsoft Technology Associate - Licence: E(XXX) XXX-XXXX-03/2014 <BR>⬧ IBM Certified Specialist for Rational Team Concert V3 How We Protect Your Privacy



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