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matthewwgeer@gmail.com

Matthew Geer Principal Consultant<BR>Lincoln, NE (XXX) XXX-XXXX XXXX@XXXX.XXX https://www.linkedin.com/in/mattgeer<BR>CAREER SUMMARY<BR>Accomplished Principal Consultant with 15+ years of experience offering mission-critical solutions to service providers in an extensive comprehensive portfolio of SasS, OSS, BSS, and professional services. Excels in enabling large-scale digital transformations, cloud opportunities, and virtualization. Known for leading business process related consulting engagements, analyzing business requirements for customers, engaging in sales presentations, and building a roadmap from business process to technical solution. Collaborates effectively across organizational boundaries to innovate business development and operational solutions by leveraging strategic service optimizations, technology, product offering, and business analytics expertise. Serves as a change management leader to reorganize the organization from the ground up, leading with influence and respect, and applying strategic thinking, business acumen, and data insights to optimize organizational impact.<BR>SIGNATURE COMPETENCIES Strategy Development<BR>Telecommunications/MSOs<BR>Solution Architecture<BR>Complex Integrations<BR>Solution Delivery<BR>Key Performance Indicators/SLAs<BR>Business Transformations<BR>Organizational Effectiveness<BR>Cross-Functional Collaboration<BR>Program Management<BR>Change Management<BR>Strategic Partnerships<BR>Business Readiness Assessments<BR>Project Management<BR>Digital Transformation<BR>Workstream Deliverables<BR>Performance Improvements<BR>Business Communications<BR>Consultative Delivery<BR>Client Relationships<BR>Team Leadership<BR>Professional Experience <BR>CSG International | 1999 - 2019<BR>Consultant lead (2005 - 2019)<BR>Identified and communicated product or configuration solutions to meet customer needs. Set direction of projects and establish deliverables. Performed complex analysis to provide recommendations that best fulfill requirements. Oversaw implementations and provided best practices expertise.<BR>Selected Accomplishments:<BR> Collaborated with client teams and internal resources as a trusted Subject Matter Expert on configuration, best practices and integration of billing/operating software systems while maintaining >85% utilization rate for 10+ years.<BR> Architected a common ordering and billing platform for Commercial customers for Spectrum to shorten the order entry lead time by 72 hours while improving order accuracy to over 95% correct. <BR> Ensured adequate delivery of services by enhancing features to increase customer bandwidth/speed and validate equipment leased to customers. <BR> Developed SQL queries to generate reports to drive pre-migration clean-up efforts and supported launch day activities for 36+ continuous hours with no reported issues.<BR> Created, documented, tested and implemented the billing solution for TWC’s Business Class Phone launch in NYC, leading to nationwide deployment.<BR>Lead Trainer (1999- 2005)<BR>Designed and delivered training courses tailored by functional groups for CSG products, 3rd party software used by CSG personnel and trained a variety software. <BR> Trained 2500 employees within two weeks of the conversion, which was resoundingly successful with minimal user error issues.<BR> Trained over 5000 users in over 23 states concerning pre-conversion training for cable sites converting onto CSG.<BR>education<BR>Bachelors of Arts in Journalism from University of Nebraska-Lincoln<BR>PMP Certification <BR>

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