RezScore - User Profile

Services
Community
- Blog
- Success Cast
Developer
- API
- Technical Interview Prep
Account
- Login
- Register

We are going to show you a profile for a few seconds.

When we are done we will ask you a few questions about the resume.

Don't worry about remembering everything, we just want you to gauge your first impression of this job seeker.

The timer on the right will count down for you.

Click here when you are ready:

Please Tell Us What You Remember About This Resume
140 Characters or Fewer

None

Matt.sifuentes@ymail.com

<BR>Matthew Sifuentes I T S P E<BR>E X P E R I E N C E <BR> CIALIST <BR>XXXX@XXXX.XXX <BR>Content Quality Associate / Customer Support <BR>Favor Delivery, Austin, TX October 2017 – December 2018 (XXX) XXX-XXXX <BR>• Developed highly empathetic client relationships and maintained 88 <BR>percent customer satisfaction. <BR>Austin, TX <BR>• Answered and processed over 70+ ticket inquiries by using Zendesk <BR>platform. <BR>S K I L L S <BR>• Completed research, analysis and documentation of account activity and <BR>used personal judgment to determine appropriate actions that removed <BR>Tech Support <BR>fraud exposure by 16 percent. <BR>System Administration <BR>• Communicated with Account Managers to represent over 230+ partnered <BR>merchants’ menu on Favor platform. <BR>Team Leadership <BR>• Produced and maintained over 32+ menus per week in over 110 cities <BR>Project Planning <BR>across Texas. Process Streamlining <BR>Delivery Driver - Contract <BR>Amazon Flex, Austin, TX January 2016 – October 2017 <BR>Improving Efficiency • Initiated work flow strategies by mapping out strategic routes for cost <BR>IT Applications <BR>cutting efforts resulting in 12 percent savings. <BR>• Chosen to cross-train new employees on corporate guidelines, increasing <BR>Spread Sheets <BR>work flow and package distribution 18%. <BR>Risk Assessment <BR>• Managed and delivered over 50+ packages, within a two-hour period, <BR>exceeding expectations. <BR>Risk-Taking <BR>• Received an average of 95 percent customer satisfaction rating to date, 13 percent higher than company average. <BR>E D U C A T I O N <BR>• Prepared efficient routes and delivery SOP, saving $400+ of gas each <BR>BACHELOR OF SCIENCE <BR>month. <BR>Business Administration Texas State – San Marcos <BR>Geek Squad / Sales Associate <BR>2015 – 2022 <BR>Best Buy, Austin, TX April 2014 – May 2016 • Guided an average of 60 customers per day by responding to inquiries ASSOCIATE OF SCIENCE <BR>and locating products. <BR>Business Management <BR>• Troubleshoot hardware issues and addressed service providers to facilitate <BR>Austin Community Col ege <BR>repairs. <BR>2012 – 2015 <BR>• Reviewed support cases for technical and troubleshooting accuracy, leading to 91 percent retention rate. <BR>H O B B I E S & I N T E R E S T <BR>• Informed customers about issues resolution progress. Provided thorough <BR>Hobbies: Rugby, Computin g, <BR>support and problem resolution for customers. <BR>Escape Rooms, Puzzles, Vid <BR>eo <BR>• Maintained updated knowledge of company products and services to <BR>Production & Graphic Desi <BR>gn <BR>better provided customer support and service solutions. ER Registration Clerk <BR>Interest: Volunteer Work, Reading, <BR>E-Care Emergency, North Richland Hil s, TX June 2011 – August 2012 <BR>Nature, Fishing • Interviewed more than 30 patients daily to acquire relevant demographic <BR>information and nature of visit. <BR>• Entered patient information in hospital admission computer system with <BR>99 percent accuracy. <BR>• Provided premier patient service coordinating admission processing and <BR>release paperwork for more than 45 patients daily in the emergency <BR>department. <BR>• Participated in CQI team to streamline admissions process and eliminating <BR>duplicate processes and decreasing admission paperwork 17 percent. <BR>

How We Protect Your Privacy

0

Following

3

Followers

1854

Profile Views

© 2026 RezScore. Use of our site is governed by terms and conditions.

Privacy Policy
Terms of Use
API