Tell me about the last time a co-worker or customer got angry with you. What happened?

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  Its very common in my field customer getting angry at you, be either for your mistake or other peoples mistake, but in the end we sorted their issue and they were more than merry

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  @flandersonprates

  It's been three months ago. A custumer wanted me to refound a value that bank had charged him, but I told him it wasn't possible. He stood up and started to yelling at me, but at the same time I invited him to drink a coffee on another room, apart from other custumers. I showed him the beneficts of that charge, and explained why the bank had charged him, at the end, he was calm and bought an insurance for his product.

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  @sylvesterikechukw.eze

  I will tell you the last time a customer got angry with me. this particular customer but something from us, we were supposed to print the receipt for her after her payment but that particular day. our printer was having issue. I pleaded with the woman to have a little patient that I will print the receipt in no distance time. But it took longer than I expected. the customer was so pissed. I had to appologise at the end of the whole drama

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  @isaiahdiangelo

  There was this one time, back when I was working as a server at an Olive Garden. I was putting in a customers order on our kiosks when a glitch in the system happened right after I had stepped away and thought the order went through. well, time began to pass and my table was ended up waiting a while for their food. When i had noticed it has not even gone through to the kitchen, and they expressed to me their annoyance, I quickly got the manager involved to speak with the table to calm down any bad nerves, i then put the food in and made sure to let the kitchen know that the order is of urgency. My manager offered to take care of their meal and at the end of it all, they loved the experience and expressed to my manager how great i was in handling the situation.

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  @charlotte.tanneur

  Last month, I was discussing with a boutique manager about a project we were planning to roll out with some of her direct reports. I informed her of the direction of the projects and constraints of its roll out related to limitations from our Regional office. The boutique manager was angry at the constraints I was sharing and willing to abandon the project. I spend some time talking that team member through the context and steps that had led us to the current status and shared my proposal of a test and learn approach. We came to a compromise of a first regroup with the Boutique Manager community. I also called her line manager, my equivalent, to share the resistance I faced and align on the next steps. Eventually we found a way forward to start the test in the following week. 

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