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Justin Bale
Strategic, Entrepreneurial, Ever-evolving
Olathe, KS
Award-winning Results-oriented, strategic-minded leader with a focus on perpetual growth &
improvement. Top-performer with a history of consistently exceeding sales and revenue goals
on monthly, quarterly and yearly basis. Coach and mentor who enjoys sharing success with, and
developing talent in others. Motivator who develops top-performing team-players. Experienced in
working with top-level decision-makers to produce results. Recognized for maintaining long-term client
relationships and growing partnership opportunities. Innovator with proven ability to adapt to changing
market conditions. Hands-on manager who leads by example. Client-centric account-manager with
approach centered on exceeding expectations. Skilled negotiator known for creating win-win solutions.
Social-marketing pioneer with exceptional talent for growing networks. Branding expert capable of
producing results in both traditional and non-traditional settings. Operations leader with a knack for
delivering projects on-time and continuously improving processes. Experienced Project-Manager with
ability to effectively assign-tasks and expedite delivery. Event-director capable of overseeing the entire
process from concept to event completion.
Authorized to work in the US for any employer
Work Experience
Sales Manager
CTM Media - Kansas City, MO
July 2018 to Present
Provide print development/distribution, signage creation and placement and digital marketing/media
resources to tourist attractions, restaurants, entertainment venues and other tourism-related clients.
Manage sales process from lead generation through close and continue to manage client accounts
after acquisition. Manage warehouse inventory and distribution/placement schedules for print and
signage as well as timelines for digital campaigns. Provide creative visual and messaging content
for clients as well as target placement strategy. Serve as regional face of company at conferences,
conventions and networking events.
Sr Account Manager - Strategic Change-Management Consultant
January 2010 to June 2018
Sold learning and development solutions to Fortune 1000, federal/state/local government agencies
and non-profits utilizing consultative sales techniques. (Live classroom trainings, online learning
programs, and learning software packages). Consulted with C-suite, operational and HR contacts
within client organization to assess needs and create, implement and manage appropriate professional
development curricula. Oversaw content creation and presentation customization to meet client
objectives. - Built learning curricula based on organizational needs and oversaw the process from sale
to training delivery.
Consistently exceeded quota by an average of 85% each month
Responsible for over $5MM in revenue
Exceeded quarterly goal 26 consecutive quarters from 2(XXX) XXX-XXXX
Managed Large Accounts like McDonalds, Oracle, Nikon, Stanford University, USAF Space Command,
Safeway, Kellogg, Taco John's/HuHot, Smoothie King, Celebrity Cruises, Shutterfly, Rust-Oleum,
Incredible Technologies, Dairy Farmers of America, SSA ODAR Western Region
*Peer-elected team-leader *New-Hire Mentor
Top Team Sales - FY 2014
Top Team Sales - FY 2015
Top Team Revenue - FY 2015
Top Sales - Account Managers/Sr. Account Managers - FY 2015
Top Team sales - FY 2016
Top Team Revenue - FY 2016
Top Team Sales - FY 2017
Top Team Revenue - FY 2017
General Manager/Owner
September 2006 to July 2012
Managed sales, marketing, promotions, AR/AP teams and daily operations including station rotation
and schedule.
Created and maintained dual marketing plans - Listeners and Advertisers. Sold traditional media and
digital media advertising and marketing solutions along with event sponsorship opportunities to a wide
variety of local and national companies. Managed client marketing plans and campaigns. Built sales
team, sales collateral and strategy. Responsible for recruiting and hiring.
Established on-air format, playlist and schedule.
Booked bands and venues for concerts/shows and secured sponsors for these events. Managed social
media across multiple platforms as well as e-mail, sem and ppc campaigns. Worked with record labels
and band management to secure talent.
Organically grew monthly revenue from $0 to five figures in 2 years.
Doubled monthly revenue in year 3
Established & managed long-term partnerships with diverse clientele.
Created & chaired annual charity event: Smoking for Cancer BBQ, donated proceeds to American
Cancer Society
Awarded Pitch Best of Kansas City Best Online Radio Personality - 2007
Wireless Consultant / Keyholder
RadioShack - Overland Park, KS
October 2008 to December 2009
Sold wireless phones and plans (AT&T, Sprint & T-mobile) and other products. Worked with customers
to identify the right plan and phone(s) for them. Ran credit-checks and set-up phones for immediate
service. tracked inventory, stocked shelves, maintained vendor relationships, placed signage for merchandising
promotions. Top store seller and top wireless seller every month. Top district seller a couple months. key-holder, opener-closer.
Director of Sales/Operations
Transportation Enterprises Inc, Quicksilver Airport Service - Mission, KS
August 1996 to October 2007
Held several titles over the years there
• Sales / Operations Director
• Sales / Customer Relations Manager
• Dispatch Manager
• Dispatcher/Customer Relations Supervisor
• Customer Relations Agent Increased revenue through implementing online bookings, structured long-term contracts with large
local clients - Cerner, Yellow Freight, Garmin, KU Med Center, Rockhurst University, Unity Village and
others Recruited, trained and managed sales staff, customer service team, dispatchers and drivers (employee
and ICO). Set goals and established KPIs and performance management plan. Delivered safety training
to drivers and assured DOT compliance. Decreased phone wait times to under 60 seconds. decreased
inbound airport ride wait times to under 10 minutes. Created and executed marketing campaigns
utilizing traditional and digital platforms. Attended local chambers of commerce meetings across KC
metro area (represented local airport ground transportation on KC Chamber Aviation Committee.
BS in Business
• TRAINING (10+ years)
• BRANDING (10+ years)
• SALES MANAGEMENT (10+ years)
• CUSTOMER SERVICE (10+ years)
• MARKETING (10+ years)
• EVENT MANAGEMENT (10+ years)
• Onsite (10+ years)
• MANAGEMENT (10+ years)
• Social Media Marketing (10+ years)
• Social Media Management (10+ years)
• Consulting (10+ years)
• Consultative Selling (10+ years)
• Strategic Partnerships (10+ years)
• Purchasing (10+ years)
• Salesforce (5 years)
• Leadership Development (9 years)
• Professional Services (10+ years)
• Training & Development (9 years)
• Osha (8 years)
• Dispatch (9 years)
• Supervising (10+ years)
• Call Center Management (5 years)
• Relationship Management (10+ years)
• Strategic Planning (10+ years)
• Communications (10+ years)
• Collections (10+ years)
• Recruiting (10+ years)
• Interviewing (10+ years)
• Forecasting (10+ years)
• Performance Management (10+ years)
• Strategic Planning (10+ years)
• Media Relations (6 years)
• Marketing Strategy (10+ years)
• P&L Management (10+ years)
• Budgeting (10+ years)
• Business Analysis (10+ years)
• Account Management (10+ years)
• Strategic Business Planning (10+ years)
• Team Building (10+ years)
• Technical Writing (3 years)
• Presentation Skills (10+ years)
• Change Management (10+ years)
• Conflict Resolution (10+ years)
• Creative Writing (5 years)
• Copywriting (6 years)
• Accounts Payable (10+ years)
• Accounts Receivable (10+ years)
• Problem Resolution (10+ years)
• Presentation Design (6 years)
• Transportation (10+ years)
• Scheduling (10+ years)
• Workforce Planning (10+ years)
• Audio Editing (6 years)
• Social Networking (10+ years)
• Social Media Management (10+ years)
• Web Design (6 years)
• Website Design (5 years)
• Program Management (10+ years)
• Enterprise Software (3 years)
• Start-Ups (6 years)
• Maintenance (10+ years)
• SEO (10+ years)
• SEM (10+ years)
• Advertising (10+ years)
• Digital Marketing (10+ years)
• Digital Media (10+ years)
• Media Relations (10+ years)
• Sales (10+ years)
• Non-pfofit (9 years)
• Tourism (10+ years)
• Event Planning
• Public Relations
• Fundraising (7 years)
Pitch - Best of Kansas City - Best On-Air Personality
Awarded Pitch Weekly's best online radio personality for content an innovation
Top Seller (Department)
May 2015
Top annual sales - account managers/sr. account managers - 300% over quota
Top Seller (team)
May 2014
top annual sales/revenue for team
Top Seller (team)
May 2015
top annual sales/revenue for team
Top Seller (team)
May 2016
top sales/revenue for team
Top Seller (team)
May 2017
top annual sales/revenue for team
DECA State Champion (Retail Merchandising Management Level) - KS
DECA State Champion (Retail Merchandising Management Level) - KS
Certifications and Licenses
April 2019
Honorable Order of Kentucky Colonels
June 2015 to Present
Additional Information
SKILLS Management • Strategic Selling • Consultative Sales • Market Planning & Positioning • Sales
Project Management • Organizational Development • Business Development • Social Media Marketing
• Forecasting
Branding • Campaign Management • Key Account Management • Program Management • Training/
Coaching • Salesforce • MS Office Suite • Hoovers • Digital Media • Digital Marketing • Data Analysis
• Relationship Management • Leadership • Supervision • Operational Management • Safety Training
• Content Licensing • Print Media • Digital Marketing • Channel Marketing • Team Building •
Interviewing • Performance Management • Customer Service • Dispatch • Client Management •
Public Relations • Strategic Communication • Conflict Resolution • Call Center Management • Vehicle
Maintenance • Audio Production • Promotions • Consulting • Guerrilla Marketing • Street Teams •
Inside Sales • Outside Sales