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Waterfall, Lean, Agile, CMMI, 9 in-house project management variations
Language / Software / Tools
MS Project, Primavera, Trello, Basecamp, multiple CRMs, MS SharePoint, MS Visio, multiple Document management tools, MS PowerPoint, MS Excel, MS Word, FileNet, Google tools, Zendesk, Slack
Database and Operating Systems
SQL, SAS, Focus, Ramis, SPSS, Nomad, FoxPro, MS Access, MS Windows, IMS, TSO
Pharma & Healthcare
Banking & Finance
Information Technology Services
Human Resources Consulting
Professional Services
Mortgage Underwriting
Legal Practice
Real Estate
Training & Development
Disaster Response
Oil & Gas
Pharma & Healthcare
Non-Government Organizations
Solutions-oriented project manager with 25+ years of experience and notable success implementing over 100 projects ranging from $75,000 to $5,000,000.
Cross-industry experience and versatile skillset to lead enterprise IT, technology, engineering, real estate and infrastructure teams globally across 5 continents.
Adept at a variety of methodologies including Agile, Waterfall, SDLC, strategic plans, budgeting, resource management. Major clients include IBM, KPMG, Abbott, Baxter, Shell Oil, JPM Chase, Oshkosh Defense, and AT&T.
Project Management
Vendor Management
Client Management
Technology Strategy and Implementation
SDLC (Software Development Life Cycle)
Meeting facilitation
Risk Management
Requirements definition
Business Analysis
Report Definition & Creation
Use case development
Project documentation
Data Modeling
Change requests
Extensive use of MS Project, MS Office, MS SharePoint including curriculum development, teaching, and standards implementation. Previously used various project management tools
Project Management with a variety of methodologies including Agile, SDLC, strategic plans, budgeting, resource management during 30 years of experience with variety of corporations including: IBM, KPMG, Shell Oil, Williams Sonoma, Office Depot, Lands’ End, AT&T on a variety of projects
600 presentations to variety of groups from Board of Directors closing $2.5 million engagements, classroom training of C-level staff, train the trainer programs, webcasts, conference sessions to groups of 350 attendees
DEPAUL UNIVERSITY, Computer Science, Chicago, IL
Oshkosh Defense, Senior Project Manager, Oshkosh, WI 3/2018 – Present
Systems Engineer/Product manager with Cybersecurity/software development
Prodect manager for SaaS/Data lake telematics product
Systems engineer lead for international product development.
Policy and process development for enterprise
Assist on enterprise Systems Engineering Initiative rewriting and socializing corporate approval of policy, process, procedures and templates of enterprise tools
System engineering lead for opportunity phase of new product development
Project Manager with EPMO (Engineering Program Management Office)
$4.2 million-dollar project to implementing requirements bidirectional traceability software platform PTC Integrity as part of PLM (product lifecycle management) tool in alignment with government contract requirements
Prepare for CMMI audit confirming level 3 software development maturity
Extended contract engagement
Clark Highland Group, Senior Project Manager, Chicago, IL, Madison, WI 7/2014 – 3/2018
Project management and business analyst working with various clients on a variety of projects including:
CUNA Mutual Group, Senior Project Manager, Madison, WI
Consultant on confidential multimillion-dollar human resources initiatives as a project manager with a team of XXXXXX Management Office (PMO)
Define project charter with CEO approval maintaining confidentiality among management
Negotiate with multiple SaaS and infrastructure vendors and multiple departments including Purchasing department and Legal Department to align with stakeholder goals
Integration into multiple systems with multiple hardware technologies including mobile
Work with change management office to define change readiness strategy and implementation in partnership with PMO
Establish working teams, work breakdown structure, budget definition including change management, systems changes, purchasing, and legal approval
Develop and train project leader and a key stakeholder in change-log and process management
Maintain confidentiality while implementing SharePoint configuration outside of normal PMO
JP Morgan Chase, Business Analyst, Chicago, IL
Consultant with Project Management Office of Regulatory Operations for court consent order project with the United States Government Office of the Comptroller of the Currency (OCC)
Create presentations for CEO and executive committee reacting to OCC consent order
Collect and model procedures of 40 lines of business using 42 document management systems
Define corporate procedure for executed and signed documents in alignment with firm policy
LANDS' END, Project Manager & Business Analyst, Dodgeville, WI
Consultant project manager and business analyst with PMO (project management office)
Project manager for eChannel international expansion into EU countries and required infrastructure upgrades
Develop Request for Proposal for new EDI and managed services vendor for multiple units
Analyze 64 database feeds to data warehouse supporting B2B division management to address sustainability and risk management; coordinating with multiple stakeholders and departments
Wisconsin 2016 Presidential Recount, Director of Field Operations, Madison, WI
Director for field operations for election recount with a team of over 700 volunteers coordinating national researchers, analysts, press, national and state leadership teams
Set up, direct and break down recount hotline/headquarters including training, staffing, reporting, vendor management of $3.5 million Wisconsin presidential recount of 2016
Lead next step debriefing session with a presidential candidate, national leaders, and press
Create a new organization to continue research and analysis of data from recount for developing best practices for election integrity and voting audits
Coordinate and present at multiple sessions for a follow-up conference
Level 10, Project Manager & Consultant, Hoffman Estates, IL 2009 – 2014
Project manager and nationwide field consultant for retail point-of-sale (POS) & digital signage computer services firm working with 135 retailers, major banks, & restaurants
Coordination between stakeholders of the client, hardware vendors, software vendors, integrators
Managed a project team of 110 technicians across the country for national deployment
650 Client interviews of regional, district, and store managers across top national retail chains
140 post-project reviews and project analysis documentation completed
Developed 70-page onboarding system and documentation for Level 10 staff; improving 1st-month effectiveness and increasing client satisfaction by reducing errors
Edited & updated XXXXXX manuals based on technician feedback and use cases
Testing coordination including script development, field testing, pilot development, documentation
FEDERAL HOME MORTGAGE, Project Manager & Marketing Director, Naperville, IL 2005 – 2009
Firm of 30 loan originators and title insurance company. Develop lifecycle management and results analysis
Consulted on direct marketing campaigns to improve ROI by 250%
Lifted response rate to 6% on direct mail and email campaigns
Developed and implemented IT infrastructure strategy with 18 vendors
RFI, RFP, RFQ management & bid analysis of marketing tools and data providers
Developed 18 use cases of markets for A/B testing strategy and cataloging into CRM tracking
Documented and Prototyped mortgage processing workflow reducing manual time 28% while improving client and management communication and satisfaction
Created dashboard of Key Performance Indicators (KPIs) for tracking growing success of marketing
Developed training curriculum & licensing training for account executive & underwriters
Vendor selection, RFP, evaluation and contract negotiation
Defined desktop underwriting workflow integrating into the document management system
Coordinated with 78 lenders nationwide across various specialty products in a dynamic market
U.S. MICRODYNE, Vice President-Client Project Services, Bannockburn, IL 2002 – 2005
Developed PMO (Project Management Office) and project methodology, implement PM training
Project manager of $2.5 million multi-vendor technology upgrade for savings and loan over nine months coming in on time, and 11% under budget including requirements definition, stakeholder management, state audit coordination, vendor selections, upgrade hardware, back-office implementation, curriculum development, and training
Increased revenue by 274%, integrating customer relationship management (CRM) system with dispatch and accounting, slashing accounts receivable collection by 14 days
Implemented processes reducing company turnover 60% through performance management
Reduced sales cycle time by 55% through product development for client C-level management
Developed 27 training modules including orientation, business analyst, sales, marketing, project management, client etiquette, requirements gathering, testing design, and consultant standards
INTERVANTAGE, Vice President of Project Consulting, Streamwood, IL 1995 – 2002
Project director for IT services and digital agency consulting firm implementing agile methodology during rapid technology change cycle in an industry affecting best practices, client understanding, team abilities
Develop PM with agile project management methodology to integrate rapid changing customer understanding and technology development
Project team management across 3 countries and 5 time zones
Legal practice manager of litigation/contract law firm with 400 active legal matters/projects in 8 counties, including world's largest court system, aligned practice for a successful buyout (2010)
Increased sales 300% implementing marketing strategies
Reduced cost per lead by 40% defining personas and implementing CRM for an insurance broker
Project managed the conversion to ADP Payroll system across retailer's 384 stores in 34 states
Rocketed sales from $250/month to $1,000,000/month for New Balance WebExpress through effective site redesign, search engine optimization, and back-office management
Increased web traffic by 50% in three-month time frame for online restaurant consolidator through site redesign, Search Engine Optimization (SEO) & content management
Project managed CRM & document management implementation converting 12 years of paper
For legal practice, upgraded purchasing, document management, implement staff reorganization, improving monthly billing 20% while reducing staff costs, implementing new docketing process
Analytics campaigns of search engine optimization using Google Analytics, in-house tools, Adobe
Project managed technology upgrade for national jewelry chain of 365 stores; Requested back for next technology national refresh
Consulted, installed and customized engineering project management software Primavera Sure-Trak for engineering and construction firm reducing completion punch-list an average of 20%
Quick Engineering Study for Molex – engineering study of warehouse workflow for ERP system
Project managed the national implementation of field inventory kits covering 38 states
PWC (PRICE WATERHOUSE COOPERS), Project Manager, Chicago, IL/Houston, TX 1992 – 1995
With Shell Oil, business analysis and systems development of Geographic Information System (GIS) for health and safety federal compliance
Project manager, business analyst, and systems consultant to various Fortune 500 companies
Systems analysis/forensic accounting of bankruptcy clients
CRM implementation for commercial trade printer, increasing first-quarter sales by 240%
Developed manufacturing quote system reducing proposal time from 36 hours to 15 minutes; integrating into CRM system through full software development lifecycle (SDLC)
Create Shell Oil corporate dashboard extract/transform/load (ETL) creation from data warehouses
Consultant to Chicago City Colleges and Loyola University on multiple IT issues and projects
Data analysis of geographic information systems (GIS) for EPA Superfund site with Waste Management
AMERICAN MENSA, Publications Officer – Wisconsin / Chicago chapters, Chicago, IL
Award-winning social media content, newsletter and website
Regional conferences - Program Audio-Visual Coordinator for 80 sessions annually
AMERICAN RED CROSS, Disaster Officer, Houston, Chicago, National Deployment
Managed team securing $1 million of in-kind donations for disaster relief services in 43 days
Convert during the response from paper to computer systems for 7x24 disaster distribution center including $437,000 rotating inventory, 110 vehicles, IRS compliance, HR recordkeeping of 245 staff
American Red Cross disaster response role as liaison with over 60 state and local governments, 96 volunteer organizations, 22 local chapters in $12 million flood response
Officer responsible for logistics, setting up Disaster relief operations headquarters of 43 counties
US Citizen willing to travel and relocate
Damian Christianson
XXXX@XXXX.XXX Northbrook, IL 60042
Damian Christianson Page 4 of 4