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fmc.victoria@gmail.com

Francesca Mia C. Victoria<BR> 312 King St., Santa Cruz CA 95060<BR> XXXX@XXXX.XXX (XXX) XXX-XXXX<BR>Education <BR>B.A. Business Management Economics September 2017 <BR>University of California-Santa Cruz, Santa Cruz, CA<BR>Arts, Politics, Society & Space, UC Centre London Program August 2016 -December 2016<BR>ACCENT International Consortium for Academic Programs Abroad, London Centre, London, U.K.<BR>Internship<BR>IM London Branding Agency Internship August 2016 -December 2016<BR>14-XXXXXX London W1T 3PD<BR> Collaborated and assisted marketing team through industry marketing initiatives by participating in client meetings and pitching marketing ideas <BR> Researched and reviewed website models, videos, images and social media pages for creative team on marketing campaign and rebranding projects<BR> Managed social media platforms for company and client by posting weekly to increase visibility <BR> Reviewed and edited website content and structure outlines <BR>First Year Special Programs Undergraduate Coordinator February 2017 -June 2017 <BR>University of California, Santa Cruz, CA<BR> Selected, trained and co-supervised 40 student staff for campus-wide outreach project to increase educational equity for LCFF+ student success and transition to University<BR> Organized and executed project management, advertisement, hiring process, and training sessions for Call-A-Thon outreach project and subsequent internships<BR> Designed publicity flyer and created social media advertisement template to promote recruitment <BR> Developed and drafted training materials for student staff, including power point, training binder, call script and policy manual<BR> Collaborated with co-lead and academic advisors for check-ins on updates, follow up meetings, and finalization of the campus-wide “Welcome to UCSC Call-A-Thon” program<BR>Experience<BR>Assistant College Programs Coordinator January 2018-Present<BR>UCSC Crown Programs Office and Merrill Programs and Leadership Office, Santa Cruz, CA<BR> Logistic manager for 10+ annual large-scale events (e.g. Welcome Week, College Nights, etc.) to enhance student community living, connecting to college themes for 100+ on-campus students<BR> Manage Guidebook application, WCMS, and oversaw student staff advertisement flyers/banners<BR> Advise the Merrill Pottery Cooperative in fiscal management and streamlining Co-Op policies<BR> Serve as a resource in developing event logistics ad marketing to 12+ student leaders<BR> Assist with the hiring of program office student staff and college orientation leaders<BR> Facilitate trainings in marketing targeting Gen Z students, event planning and ice-breakers<BR>Programs Assistant September 2015-June 2017<BR> UCSC Merrill Programs and Leadership Office, UCSC Merrill College, Santa Cruz, CA<BR> Coordinated and executed the logistics of 20+ events and programs that promoted the college ethos “Exploring Cultural Identities & Raising Global Consciousness”<BR> Produced 1-2 social media marketing posts for programs and events via Facebook<BR> Designed advertisement flyers for programs and large-scale events using Canva; and developed College Night educational materials connecting to college ethos<BR> Implemented and organized program office supply inventory and event calendar<BR>Front-of-House Manager April 2015-June 2017<BR>UCSC Arts Events Office, University of California, Santa Cruz, CA<BR> Supervised and oriented a team of 4-5 ushers (staff/volunteer) on providing excellent customer service, theater policies, event logistics and theater/concert hall facilities <BR> Trained ushers in Front-of-House Manager job responsibilities, and delegated ushers’ roles and responsibilities for 30+ shows<BR> Resolved various customer service issues and ensured the safety of patrons and staff <BR> Documented detailed reports of the logistics of each show and managed timesheet<BR>Residential Assistant September 2014-June 2015<BR>UCSC Merrill Housing and Residential Education Office, UCSC Merrill College, Santa Cruz, CA<BR> Supervised a floor of 42 residents, and assisted 36 freshmen with their 1st year transition<BR> Responded and resolved residential hall issues/emergencies by conducting mediations and community meetings to address issues<BR> Conducted rounds throughout the building in order to assure security and enforcement of University policies, and fulfilled administrative tasks including room condition reports, maintenance requests, incident reports, and the room change process<BR> Developed and facilitated 15 educational programs on diversity, chemical abuse, personal development, relationships, security, and academic performance Certification<BR>Certified in Mental Health First Aid USA June 2018-June 2021<BR>National Council for Behavioral Health<BR>Certified in First Aid CPR AED April 2017-April 2019<BR>American Heart Association<BR>Trainings<BR>Management Development Series October 2018-November 2018<BR>Facilitated by Frank Widman, UC Learning Center – Staff Human Resources, UCSC<BR>Curriculum Model Development July 2018<BR>Facilitated by Dr. Keith Edwards, Colleges, Housing and Educational Services (CHES), UCSC<BR>

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