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<BR>Microsoft Word - Gillem 01.2019 - 2.docx<BR>JENNINGS WESTMORELAND <BR>GILLEM jgil XXXX@XXXX.XXX | (XXX) XXX-XXXX | 5672 Tipperlinn Way , Charlotte , North Carolina 28278 Summary <BR>Experienced sales professional with a hardworking mentality and demonstrated success in <BR>increasing company profits. Accomplished in achieving demanding sales and customer <BR>satisfaction targets. Clear communicator and practiced multi-tasker with excel ent problem <BR>solving and relationship-building abilities. Seeking a new professional challenge with a growing <BR>team. Skil s <BR>• MS Office proficiency <BR>• Coaching and mentoring <BR>• Interpersonal Skills <BR>• Savvy negotiator <BR>• Strong verbal/written communication <BR>• Results-oriented <BR>• Team player mentality <BR>• Active listening skil s Experience <BR>Customer Sales Associate <BR>August 2018 - Current <BR>Spectrum | Charlotte, NC <BR>• Diminished work-flow downtime and troubleshoot customer sales, support and software <BR>issues. <BR>• Contributed to the growth of the business by ensuring that customers were satisfied with <BR>service and quality. <BR>• Exceeded monthly service goals while leveraging customer service, sales and employee <BR>management best practices. <BR>• Greeted customers with enthusiasm and offered immediate and friendly service. <BR>• Recommended and helped customers select merchandise based on their needs. <BR>• Opened and closed the store, which included counting cash drawers and making bank <BR>deposits. <BR>• Processed equipment returns and exchanges. <BR>• Answered customers' questions and addressed problems and complaints in person and via <BR>phone. <BR>• Built and maintained effective relationships with peers and upper management. <BR>Package Delivery Partner <BR>November 2017 – August 2018 <BR>Amazon Flex | Charlotte, NC <BR>• Work with Amazon employees to resolve delivery issues <BR>• Ensure accurate delivery in an al otted time frame to customers <BR>• Provide consistent, prompt, and reliable service to customers and company <BR>• Always maintaining safe practices while at the shipment facilities and on the road <BR>Outside Sales/Marketing Representative <BR>January 2017 – January 2018 <BR>JSB Security | Charlotte, NC <BR>• Utilize al available resources to reach out to prospects and attempt to turn those prospects <BR>Page 1 of 2 <BR>into customers. <BR>• Planned and organized routes within territory to maximize efficiency and time in the field. <BR>• Resolves customer complaints by investigating problems; developing solutions; preparing <BR>reports; making recommendations to management. <BR>• Keeps management informed by submitting activity and results reports, such as daily cal <BR>reports, weekly work plans, and monthly and annual territory analyses. <BR>• Stay up to date on al sel ing techniques with online courses. <BR>• Delivered an exceptional level of service to each customer by listening to concerns and <BR>answering questions. <BR>• Provided effective demonstrations of alarm systems so that customers understood how to use <BR>each feature. <BR>• Installed, tested and serviced alarm systems, ensuring that they functioned correctly. <BR>• Effectively control ed the release of proprietary and confidential information for general client <BR>lists. <BR>Master Sales Agent <BR>April 2015 – December 2016 <BR>Red Ventures | Fort Mil , SC <BR>• Achieved and exceeded set sales goals and objectives each month. <BR>• Help acquire new customers for industry leading brands within the telecommunication and <BR>internet industry. <BR>• Receive inbound sales cal s; take prospective customers through sales process and making <BR>sale. <BR>• Evaluate each customer’s specific needs to make sure they are set up with the correct <BR>services by utilizing cross-sel ing and upsel ing techniques. <BR>• Communicating al information in a clear and concise manner. <BR>• Ensure a positive customer experience by educating customers and responding to questions <BR>and overcoming objections. <BR>• Sought opportunities to up-sel and add-on additional merchandise. <BR>• Accomplished challenging objectives for quality and productivity through the use of strong <BR>organizational and communication skil s. <BR>• Interacted with prospects by asking appropriate open-ended questions to better understand <BR>needs and requirements. Education <BR>Bachelors of Science: Criminal Justice Radford, Virginia <BR>2012 <BR>Radford University Page 2 of 2 <BR>

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