Khalilah Ziegler XXXXXX Pittsburgh, Pennsylvania, 15201 (XXX) XXX-XXXX | XXXX@XXXX.XXX Summary Facility manager with a proven record of success in managing sophisticated facilities, properties and assets and keeping up with high standards of maintenance and customer service. Skil s ● Good eﬃciency and knowledge in employing best business practices to ensure that the services and processes supporting the organization have smooth day to day operations. ● A high level of professionalism, integrity, and discretion in handling conﬁdential information. ● Capable of managing all facilities eﬃciently – including project management activities, time management and team leadership. ● Proﬁciency in accounting and ﬁnancial analysis. ● Comfortable working in a fast-paced environment – Good communication and interpersonal skills. EDUCATION May 2019 Community College of Allegheny County, PGH, PA, Computer Administration Certiﬁcation May 2012 Argosy University, Atlanta , GA Masters in Management May 2004 Notre Dame College, South Euclid, OH History WORK EXPERIENCE Jones, Lang, LaSalle, on-site at Google Pittsburgh Facilities Coordinator Pittsburgh, PA January 2016 - Present ● Lead strategic initiatives for real estate decisions, including oﬃce build-outs, managing more than XXXXXX feet ● Manage and coordinate an average of 500 moves yearly ● Direct and oversee multiple building site audits ● Work with staff and site leads, preparing for FDOB and assigning speciﬁc duties. ● Use work request system to aid in the maintenance of the facility with a focus on reaching facilities survey target of 90% and 20% proactive ticket requirement. ● KPI lead responsible for input of kpi data as well as maintaining an above average score of 90 percent or higher ● Perform analysis to aid in vendor reporting for sustainability budget and ﬁnancial information. ● Schedule periodic and preventative maintenance; conduct emergency troubleshooting and ensure maintenance support availability. ● Troubleshoot and diagnose issues within oﬃce including coordinating work and repair schedules; inspect completed work to validate conformance to speciﬁcations and standards. ● Manage diverse projects, including preparation and speciﬁcation, data gathering, estimations, and selecting and coordinating vendors and contractors. ● Responsible for new hire management and location set up. ● Vendor management and retention ● Assist in the hiring of talent and cross training ● Work cross-functionally with other internal support organizations, such as Network Operations, Audio Video Engineering, HR, Finance and Legal, to ensure cohesive delivery of services. ● Set and meet/exceed aggressive goals in sustainability, accessibility, and all the other values core to REWS service. ● Become a trusted partner, build strong relationships with business leaders to enhance the employee experience. ● Collaborate with peers to ensure consistency and best practices across regions. Jones, Lang, LaSalle, on-site at Google Pittsburgh Receptionist Pittsburgh, PA January 2014 - January 2016 ● Greeted and welcomed guests in person and on the phone; answer and direct inquiries to designated department. ● Resolved problems associated with building services including, parking, vending, badging Collect, sort, distribute, or prepare mail, messages, or courier deliveries. ● Assisted visitors, directing to appropriate personnel, and answered an average of 50 daily calls and emails. ● Handled delicate and challenging management situations such as requests, special needs and complaints from clients. ● Managed front oﬃce reception area by cleaning and organizing desk and visitor lobby. ● Analyzed data to determine answers to questions from customers or members of the public.