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khalilah.ziegler@gmail.com

<BR>Khalilah Ziegler <BR>XXXXXX <BR>Pittsburgh, Pennsylvania, 15201 <BR>(XXX) XXX-XXXX | XXXX@XXXX.XXX Summary <BR>Facility manager with a proven record of success in managing sophisticated facilities, properties and <BR>assets and keeping up with high standards of maintenance and customer service. <BR>Skil s <BR>●<BR>Good eﬃciency and knowledge in employing best business practices to ensure that the services <BR>and processes supporting the organization have smooth day to day operations. <BR>●<BR>A high level of professionalism, integrity, and discretion in handling conﬁdential information. <BR>●<BR>Capable of managing all facilities eﬃciently – including project management activities, time <BR>management and team leadership. <BR>●<BR>Proﬁciency in accounting and ﬁnancial analysis. <BR>●<BR>Comfortable working in a fast-paced environment – Good communication and interpersonal <BR>skills. <BR>EDUCATION <BR>May 2019 Community College of Allegheny County, PGH, PA, Computer Administration Certiﬁcation <BR>May 2012 Argosy University, Atlanta , GA Masters in Management <BR>May 2004 Notre Dame College, South Euclid, OH History <BR>WORK EXPERIENCE <BR>Jones, Lang, LaSalle, on-site at Google Pittsburgh <BR>Facilities Coordinator <BR>Pittsburgh, PA <BR>January 2016 - Present <BR>●<BR>Lead strategic initiatives for real estate decisions, including oﬃce build-outs, managing more <BR>than XXXXXX feet <BR>●<BR>Manage and coordinate an average of 500 moves yearly <BR>●<BR>Direct and oversee multiple building site audits <BR>●<BR>Work with staff and site leads, preparing for FDOB and assigning speciﬁc duties. <BR>●<BR>Use work request system to aid in the maintenance of the facility with a focus on reaching <BR>facilities survey target of 90% and 20% proactive ticket requirement. <BR>●<BR>KPI lead responsible for input of kpi data as well as maintaining an above average score of 90 <BR>percent or higher <BR>●<BR>Perform analysis to aid in vendor reporting for sustainability budget and ﬁnancial information. <BR>●<BR>Schedule periodic and preventative maintenance; conduct emergency troubleshooting and ensure <BR>maintenance support availability. <BR>●<BR>Troubleshoot and diagnose issues within oﬃce including coordinating work and repair schedules; <BR>inspect completed work to validate conformance to speciﬁcations and standards. <BR>●<BR>Manage diverse projects, including preparation and speciﬁcation, data gathering, estimations, and <BR>selecting and coordinating vendors and contractors. <BR>●<BR>Responsible for new hire management and location set up. <BR>●<BR> Vendor management and retention <BR>●<BR>Assist in the hiring of talent and cross training <BR>●<BR>Work cross-functionally with other internal support organizations, such as Network Operations, <BR>Audio Video Engineering, HR, Finance and Legal, to ensure cohesive delivery of services. <BR>●<BR>Set and meet/exceed aggressive goals in sustainability, accessibility, and all the other values core <BR>to REWS service. <BR>●<BR>Become a trusted partner, build strong relationships with business leaders to enhance the <BR>employee experience. <BR>●<BR>Collaborate with peers to ensure consistency and best practices across regions. Jones, Lang, LaSalle, on-site at Google Pittsburgh <BR>Receptionist <BR>Pittsburgh, PA <BR>January 2014 - January 2016 <BR>●<BR>Greeted and welcomed guests in person and on the phone; answer and direct inquiries to <BR>designated department. <BR>●<BR>Resolved problems associated with building services including, parking, vending, badging Collect, <BR>sort, distribute, or prepare mail, messages, or courier deliveries. <BR>●<BR>Assisted visitors, directing to appropriate personnel, and answered an average of 50 daily calls <BR>and emails. <BR>●<BR>Handled delicate and challenging management situations such as requests, special needs and <BR>complaints from clients. <BR>●<BR>Managed front oﬃce reception area by cleaning and organizing desk and visitor lobby. <BR>●<BR>Analyzed data to determine answers to questions from customers or members of the public.

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