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Khalilah Ziegler 
XXXXXX
Pittsburgh, Pennsylvania, 15201 
(XXX) XXX-XXXX | XXXX@XXXX.XXX Summary 
Facility manager with a proven record of success in managing sophisticated facilities, properties and 
assets and keeping up with high standards of maintenance and customer service. 
Skil s 
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Good efficiency and knowledge in employing best business practices to ensure that the services 
and processes supporting the organization have smooth day to day operations. 
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A high level of professionalism, integrity, and discretion in handling confidential information. 
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Capable of managing all facilities efficiently – including project management activities, time 
management and team leadership. 
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Proficiency in accounting and financial analysis. 
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Comfortable working in a fast-paced environment – Good communication and interpersonal 
skills. 

EDUCATION 
May 2019 Community College of Allegheny County, PGH, PA, Computer Administration Certification 
May 2012 Argosy University, Atlanta , GA Masters in Management 
May 2004 Notre Dame College, South Euclid, OH History 

WORK EXPERIENCE 
Jones, Lang, LaSalle, on-site at Google Pittsburgh 
Facilities Coordinator 
Pittsburgh, PA 
January 2016 - Present 
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Lead strategic initiatives for real estate decisions, including office build-outs, managing more 
than XXXXXX feet 
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Manage and coordinate an average of 500 moves yearly 
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Direct and oversee multiple building site audits 
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Work with staff and site leads, preparing for FDOB and assigning specific duties. 
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Use work request system to aid in the maintenance of the facility with a focus on reaching 
facilities survey target of 90% and 20% proactive ticket requirement. 
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KPI lead responsible for input of kpi data as well as maintaining an above average score of 90 
percent or higher 
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Perform analysis to aid in vendor reporting for sustainability budget and financial information. 
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Schedule periodic and preventative maintenance; conduct emergency troubleshooting and ensure 
maintenance support availability. 
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Troubleshoot and diagnose issues within office including coordinating work and repair schedules; 
inspect completed work to validate conformance to specifications and standards. 
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Manage diverse projects, including preparation and specification, data gathering, estimations, and 
selecting and coordinating vendors and contractors. 
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Responsible for new hire management and location set up. 
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 Vendor management and retention 
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Assist in the hiring of talent and cross training 
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Work cross-functionally with other internal support organizations, such as Network Operations, 
Audio Video Engineering, HR, Finance and Legal, to ensure cohesive delivery of services. 
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Set and meet/exceed aggressive goals in sustainability, accessibility, and all the other values core 
to REWS service. 
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Become a trusted partner, build strong relationships with business leaders to enhance the 
employee experience. 
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Collaborate with peers to ensure consistency and best practices across regions.  Jones, Lang, LaSalle, on-site at Google Pittsburgh 
Receptionist 
Pittsburgh, PA 
January 2014 - January 2016 
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Greeted and welcomed guests in person and on the phone; answer and direct inquiries to 
designated department. 
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Resolved problems associated with building services including, parking, vending, badging Collect, 
sort, distribute, or prepare mail, messages, or courier deliveries. 
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Assisted visitors, directing to appropriate personnel, and answered an average of 50 daily calls 
and emails. 
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Handled delicate and challenging management situations such as requests, special needs and 
complaints from clients. 
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Managed front office reception area by cleaning and organizing desk and visitor lobby. 
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Analyzed data to determine answers to questions from customers or members of the public.