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alonddn@msn.com

Amy Heddleson, PMP XXXX@XXXX.XXX<BR>Technical Project Manager and Military Veteran with a proven ability to track, manage, and drive highly technical network and hybrid based IT projects to market. Results driven, Senior Product Marketing Manager & Program Manager with 15 years of corporate experience managing multi-million dollar international products and programs in the telecommunications, VoIP, and CRM industries. Marketing manager possess a comprehensive background of product lifecycle management inception to decommission. Able to demonstrate extensive knowledge of hardware and software design, development, and delivery using common industry tools to lead project communication. Experience leading projects thru stakeholder and executive funding process to facilitate capital entitlements above $10M. Career supported by military training, Bachelor of Science, and 20+ years of supervisory experience. Core competencies include: Senior Product Management and Marketing <BR> Program and Project Management - PMP <BR> IT Process Improvement - Continuous Process Improvement<BR> Strong Leadership or Team collaboration skills<BR> Lean & Agile project methodology<BR> VoIP technology transition telephony to IP PBX<BR> Managed, Network, Hybrid Services <BR> Internal & External Marketing Material and Collateral Production <BR> Statistical / Quality Analysis<BR> Requirements gathering, change management<BR> Testing planning and execution<BR> Hosted/Network based Cisco/Avaya/Genesys<BR> Software Development Life Cycle (SDLC)<BR>PROFESSIONAL EXPERIENCE <BR>PMI Metrolina Sept 2018 – Present <BR> Military Liaison US Army in support of veterans and active duty military transitioning into project management career by providing insight and information, public speaking, mentoring for application and test<BR> West Lake Norman Community leader (incoming), promote learning and support PMs local to area<BR> Conduct speaking and training engagements to promote the Project Management Career field in all of NC<BR>Small Business Owner Nov 2015 – Present <BR> Real Estate Investor, portfolio +$500K<BR> Property Management, vendor/contractor management, & contract management<BR>Verizon Enterprise Solutions Sep 2001 - Nov 2015<BR>International Product Manager - IP Contact Center / VoIP Inbound 2010 - 2015<BR> Executive strategic planning and product development for network based contact center telecom service <BR> Product development, design, delivery of multi-million-dollar programs and projects, cross work with BA and engineering teams<BR> Cross organizational program management - internal orgs (sales, overlay, support, helpdesk) and vendors<BR> Budgeting, estimating, revenue tracking & forecasting <BR> Competitive analysis, SWAT, <BR> Training - sales, internal delivery teams, support organizations<BR> External and Internal product collateral development, demo tools, and web site content development<BR> Represent Verizon at International Conferences and vendor events<BR>Use of tools: MS Project, Visio, Excel, Office, PPT, SharePoint <BR>Additional roles at Verizon (formally Verizon Business, MCI, & WorldCom) <BR>Product Marketing Manager - Genesys, Cisco, and Avaya Enterprise Services 2006 - 2010<BR>Product Manager - Joint Genesys Product 2002 - 2008<BR>Product Marketing - 3rd Party Vendor Products, APIs, reporting 2001 - 2006<BR>US Army May 1991 - June 2004 <BR>Military Intelligence Officer 1995 - 2004 <BR> 50th Sig BN/18th ABN Corp - S-2 Signal Battalion <BR> 82nd Airborne Division/ 313th MI BN - platoon leader & company XO, Military Intelligence <BR> 221st MI BN - Counter Intelligence, Company Commander <BR> 108th DIV - S-2, Staff Intelligence Officer & General's Aide de Camp <BR>Soldier/Cadet 1991 - 1995<BR> Heavy Equipment Diesel Mechanic while attending college as a non-contracted R.O.T.C. cadet (1st/2nd year) <BR> Contracted Cadet leader in training (3rd/4th), shadowed unit leaders, schools: U.S. Army Airborne School, R.O.T.C. Cadet Advanced Camp<BR>VOLUNTEER EXPERIENCE <BR>Countrytyme Lane Home Owners - Road Project Committee 2015 - 2017<BR>Committee Chair & Project Manager<BR> Defined Program Charter for road plan committee<BR> Fundraised $50K+ donations for project from community<BR> Communication plan including web/social media, community meetings, and print publications<BR> Results: Project completed on schedule & under budget with 75% participation all owners, 99% land owners<BR>Concerned Citizens of Iron Station 2016 - 2017<BR>Program Manager <BR> Lead charge by creating Project Plan to stop or limit a Large Box retailer from building in local historic area-- Recruited residents in area to form a committee<BR> Fundraising to support communication plan (web site, social media, signage) <BR> Created campaign and Coordinated media relations with local media sources - newspaper and TV<BR> Change.org campaign reached community in a matter of days<BR> Result: Raised County Board and Land Planning Committee awareness of wants and needs of area residents while ensuring the Retailer delivered a quality product on the local site.<BR>National 4-H Council 2015 - 2017<BR>Regional Piedmont Volunteer Association Leader & Local County Club Leader <BR> Commit to young people and their growth in all areas. Be dedicated to youth and be sensitive to their abilities and needs.<BR> Help members gain life skills such as decision making, problem solving, self-responsibility, accountability, communication, goal setting, citizenship, caring relationships, leadership, healthy lifestyle choices and career exploration skills in project work.<BR> Encourage youth leadership through committees, demonstrations, junior leadership and individual guidance.<BR> Result: Encourage youth to learn and experiment with new ideas, techniques and skills.<BR>EDUATION AND CERTIFICATIONS <BR>North Georgia College and State University May 1995<BR>Bachelor’s Degree, Biology with emphasis in Psychology <BR>Regis University Sep 2003<BR>Master’s Business Administration (pending completion)<BR>Project Management Professional (PMP)® Sep 2005<BR>Project Management Institute; Credential ID 634910

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