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rnelima1996@gmail.com

Rosemary Irene Mbingi<BR>XXXX@XXXX.XXX<BR>Linkedin.com/in/rosemary-irene/<BR>Abu Dhabi –UAE <BR>+(XXX) XXX-XXXX95<BR>Sales/ Marketing | Business Development | Customer Experience | Logistics | Human resources <BR>MBA Educated in Marketing with broad set of skills applicable across different sectors and roles. Having extensive experience, Sales, Marketing, business development, logistics, human resources and customer experience, performing well in high pressure competitive environments. Enthusiastic achiever with a solid background in promoting products and services combined with outstanding academic results. Well rounded and culturally aware profession with unique ability to relate in diverse population with various background. Highly skilled in complex, analytical problem solving, dynamic and results driven and intrinsically motivated constantly self – improves through learning with a growth mindset. <BR>CORE COMPETENCIES AND ACHIEVEMENT <BR> Winner of Multiple Awards. soil store foodstuff trading award for outstanding customer service and SIAL innovation award. DynCorp international award commitment to excellence and professionalism. United States Marine corps award for excellent customer services <BR> Communication and Negotiation. Cross -Cultural work/social experience with different stakeholders. Lived in 6 different countries and learned more about couture differences. Negotiated prices for goods and services and closed deals. Fluent in English, and Swahili<BR> Leadership & management. Provide strategic counsel to senior management, internal and external stakeholders, administrated an e-commerce store and retail, oversaw a diverse team in development phase of marketing activities from start to finish <BR> Attention to details. Reliable, accurate and diligent. Always complete tasks/projects within budgets and schedules, can handle any ongoing challenges <BR> Creativity and innovation. Research for unique products which resulted in Sial award <BR> Business development. Secured new business and drove revenue to 40% in 3 months. Oversaw operational tasks for customers to continuously improve quality service lading to customer satisfaction managed team of 100+ workers <BR> Technologies. Proficient use of windows operating systems well verse with Ms office suite (word, excel PowerPoint) <BR>Professional Experience <BR>UAE Exchange center the, Abu Dhabi, UAE Oct 2017 – present <BR>Customer Experience /Teller<BR> Established fast credility with customers by remembering their names and creating friendly report <BR> Process 60 + customers’ transaction daily with extreme attention to details <BR> Cross sell products /services to customers all of consistently met the target <BR> Working collaboratively with colleagues to provide solution to customers <BR>Soil store food stuff trading, Abu Dhabi, UAE Nov 2014 – Oct 2017<BR>Logistics / Sales supervisor <BR> Created checklist for delivery, events and forwarders, achieved 95? Average delivery rate<BR> Built great rapport with customers which increased sales by 45% in 1st 3months<BR> Part of the hiring team, trained and continuously coached the sales team <BR> Lead a team of 5 to develop effective stocking and management system to minimize loss and maximize performance <BR>Ayoti Group Kisumu, Kenya Aug 2014 – Dec 2014<BR>Logistics operation manager (temp) <BR> Improved efficiency to process and deliver customers’ orders on time.<BR> Meet with departmental heads ensure proper coordination and smooth running of activities <BR> Handling any concern and address the problem immediately <BR> Ensuring proper compliance and adherence to all safety issues <BR>DynCorp international, zabul, Afghanistan June 2012 – July 2014 <BR>Administrative Assistant<BR> Managed correspondence, reports, and schedule reduced clerical errors by 35% <BR> Improved offices organization, reduced file retrieval time by 60 % <BR> Carried out monthly safety inspection to ensure safety standards are adhered to<BR> Demonstrated exceptional customer service experience by solving problems.<BR>Horizons Media Group, Nairobi, Kenya Jan 2010 – May 2012<BR>Sales / Marketing Team leader <BR> Trained and supported 100+ sales team nationwide <BR> Successful facilitated marketing campaigns that increased visibility by 80% <BR> Proven track record of accomplishments in building key accounts<BR> Supported teams to develop and implement effective sales plans <BR> Led by example and motivated teams to provide outstanding customers service <BR>Ayoti Group – Kenya Jan 2006 – Dec 2009<BR>Logistics Manager<BR> Reorganized the warehouse inventory making it 85% more efficient and easily accessible <BR> improved delivering efficiency by 65 % by proper planning<BR> reduced transport cost by 30 % <BR>EARLIER WORKING EXPERIENCE <BR>Director Business Development Jirehropa Agency, Limuru, Kenya <BR>Sales Representative Castle Brewer limited, Nairobi, Kenya <BR>Administration Manager Onalo and Co Advocates Nairobi, Kenya <BR> Education<BR>MBA in Marketing, Bangalore University, India<BR>B.COM in Accounting, Bhopal University, India

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