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donnaspratling@gmail.com

Donna Aubry-Spratling<BR>XXXXXX Oxford, Alabama, 36203 • (XXX) XXX-XXXX • XXXX@XXXX.XXX https://www.linkedin.com/in/donnaspratling/<BR>Practice Management • Accounting Management • Sales Management • HR Management<BR>Expertise in providing solutions to customers' needs and leading teams and promoting products and services through exceptional sales techniques <BR>A highly motivated, ambitious, and dedicated professional with more than 10 years of hands-on experience in diverse management industries and positions, including sales, accounting, human resources, practice, and merchandise. Accomplished professional who thrives in high-expectation sales environments with the ability to work independently, bringing improvement in strategy, process, and profitability that further establish organizational goals. Articulate communicator, able to build rapport and trust at all management levels. Tenacious in acquiring new clients and developing new business with an impressive track record of success generating sales growth, securing customer loyalty, and forging strong relationships with business partners. Recognized for the ability to incorporate innovative management techniques, systems, processes, and procedures to enhance business practices, increase productivity, and boost revenues. Repeatedly recognized for knowledge, expertise, and achievements in areas including:<BR> Customer Service<BR> Human Resource<BR> Sales & Marketing<BR> Program Development<BR> Payroll Processing<BR> Team Building & Leadership<BR> Ordering & Purchasing<BR> Account Management<BR> Contract Negotiation<BR> Operations Management<BR> Market Research<BR> Event & Promotion<BR> Risk Management<BR> Training Development<BR> Conflict Resolution<BR> New Business Development<BR>highlight of qualifications <BR> Managed all aspects of accounting, including invoicing, cash management, accounts payable, payroll, and inventory control.<BR> Demonstrate good decision making by delivering appropriate product messaging, information, and resources to targeted customers to maximize revenue.<BR> Skilled in HR procedures, knowledgeable of scheduling and staffing, experience with interviewing, screening, payroll processes, benefits, training, event planning, and more.<BR> Oversaw multiple aspects of medical practice administration: staffing, budgeting, inventories, patient scheduling, customer service, business development, reporting, compliance with guidelines, etc.<BR> Powered with an excellent work ethic and commitment toward self-education regarding new technologies; recognized for consistently going the extra mile to exceed customer expectations. <BR> Equipped with combined dynamic organizational skills and aptitude in multitasking, planning, and directing operations and complex schedules.<BR> Created a strong team presence with consistent achievement in motivating and engaging employees, building top-performing teams in the organization, and working relationships in all departments.<BR> Outstanding time-management and organizational skills. Technical proficiencies include Microsoft office suite (Excel, PowerPoint, and Word) and QuickBooks Enterprise.<BR>Professional Experience <BR>Accounting Manager/Sales Representative September 2018- Present<BR>Phoenix Energy Corp in Pell City, AL <BR>Phoenix Energy Corp is an Alabama Corporation serving the Southeast Region with compressed natural gas services, including both vehicle and refueling station processes. We are a leader in the alternative fuel industry in Alabama and the surrounding states, applying our years of hands-on fleet management into practice at every level, from customer service to training new generations of technicians.<BR> Manage accounting and business needs and handle payroll, benefits, payments, inventory, and more using QB Enterprise. <BR> Considerable oversight of Supply Chain activities related to purchasing of materials and packaging components.<BR> Trimmed over $800 per month off the A/P by streamlining services, eliminating outdated technology, and switching the phones from a landline to VoIP.<BR> Handle A/R and A/P and create all the invoices and write the service narratives. <BR> Exceed monthly sales goals and new customer penetration.<BR> Supervise AP and Payroll Personal, providing leadership and staff development to maintain productivity. <BR> Approve journal entries and payables and oversaw the month-end close.<BR> Optimize team performance and increase morale by establishing regular team meetings, which provided an open forum for team members to openly discuss policy and procedural changes.<BR>General Merchandise Manager May 2017 – September 2018<BR>Mt Cheaha Harley-Davidson<BR> Developed sales plans and marketing strategies consistently exceeding the 65K - $90K sales goals per month by 8% - 10%.<BR> Managed and trained team members to exceed company goals while maintaining quality standards.<BR> Oversaw the HR functions of the organization: recruiting, interviewing, hiring, onboarding, payroll processing, training, and evaluations.<BR> Maintained records of goods ordered and received.<BR> Located vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales.<BR> Tracked customer purchasing trends to develop products and meet our customer base style.<BR> Created and conducted promotional events.<BR> Developed ideas and plans for merchandise displays or window decorations.<BR> Consulted with advertising and sales staff to determine the type of merchandise to be featured.<BR>Billing/Claims Manager September 2016 – July 2017<BR>Aspire Pediatric Therapy of Georgia, Flowery Branch, GA <BR> Responsible for all billing operations for 8 providers.<BR> Secured the credentialing of eligible staff for insurance networks.<BR> Knowledge of all major insurance carriers, as well as Medicaid, claims policies and procedures.<BR> Working knowledge of clearinghouses, EMR software.<BR> Monitored and collected accounts receivables.<BR> Posted payments received to the appropriate patient's account.<BR> Prepared and mailed patient statements.<BR>Fundraising Program Manager<BR>Hope Takes Wing, Inc. (501c3), Flowery Branch, GA March 2016 – July 2017<BR> Identified potential foundation funding prospects.<BR> Prepared proposals with supporting documents, oversee submission.<BR> Coordinated budget proposals.<BR> Prepared correspondence and follow-up reports to private funders, and respond to inquiries, participate in site visits as appropriate.<BR> Ensured collection/maintenance of demographic and statistical data, program relationships internally and externally with staff.<BR> Maintained a positive leadership role within the local community. <BR>Practice Manager in Training, Insurance/Collections, Reception Desk October 2015 – March 2016<BR>Talladega Dental Associates, Talladega, AL<BR> Greeted patients and collected appropriate copays and payments.<BR> Scheduled patients and procedures, reviewed care plans with patients.<BR> Monitored and collected account receivables.<BR> Submitted and reconciled insurance claims.<BR> Prepared and mailed patient statements.<BR> Contacted patients regarding overdue accounts, determine reasons for non-payment, and negotiate payment arrangements.<BR> Recommend what accounts to shift outside collections.<BR> Processed small claims court complaints and represent the office as necessary.<BR>Practice Manager March 2012 – August 2015<BR>Aspire Pediatric Therapy of GA, LLC, Flowery Branch, GA<BR> Developed marketing strategies for the clinic by joining and getting involved with the local chamber and reaching out to physicians in the area who could be potential referral sources.<BR> Conducted and administered fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.<BR> Directed, supervised, and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.<BR> Directed and conducted recruitment, hiring, and training of personnel.<BR> Established work schedules and assignments for staff, according to workload, space and equipment availability<BR> Developed and implement organizational policies and procedures for the facility or medical unit.<BR> Consulted with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.<BR> Payroll for the entire practice, including independent contractors and salaried staff.<BR> Knowledge of ICD-9 coding and preparing for the upcoming ICD-10 implementation. Assistant Director May 2006 – January 2011<BR>Duncan Creek Academy, Dacula, GA <BR> Directed and coordinated activities of teachers or administrators at daycare centers, schools, public agencies, or institutions.<BR> Prepared and maintained attendance, activity, planning, accounting, or personnel reports and records for officials and agencies or direct preparation and maintenance activities.<BR> Recruited, hired, trained, and evaluated primary and supplemental staff and recommend personnel actions for programs and services.<BR> Determined the scope of educational program offerings, and prepared drafts of program schedules and descriptions, to estimate staffing and facility requirements.<BR>General Merchandise Manager July 2003 – January 2006<BR>Frazier's Harley-Davidson, Buford, GA Education <BR>General Education Diploma<BR>Affiliations<BR>Hall County Chamber of Commerce<BR>South Hall Small Business Coalition<BR>A former member of BNI, Hamilton Mill chapter<BR>Notary Public State-Wide – State of Alabama<BR>Donna Aubry-Spratling Page | 1 <BR>Donna Aubry-Spratling Page | ?

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