LINDA L. TORRES
Long Beach, CA | XXXX@XXXX.XXX | http://www.linkedin.com/in/lindaltorres
SUMMARY
Experienced and adaptable team player with a verifiable history of working effectively with all levels of staff in both local and remote environments:
Innovation: Partnered with the IT department to develop an in-house tool to reduce recurring process times across all sites by 90%; increasing work quality, saving company costs, and receiving 100% positive employee feedback on new process
With high expectations, a smile and helpful attitude, drove center performance via relationship formation across departments; increasing productivity, and refining programs by collaborating to create training documentation, process improvements, and advocating continuous personal growth
Wrote and updated clear SOPs, training documents with graphics or charts, and created/maintained multiple excel sheets to streamline tracking and clarify movement; resulting in eliminated and shortened meetings
CORE COMPETENCIES
Discerning eye for process improvements (pin-pointing pain points in productivity, processes, and customer service) Training and Support | Research | Relationship Management/ Communication Skills | Diversity Seeking
Controlled records for 250+ files; recognized for excellent customer service and transitioning 7 departments into utilizing company resources to accomplish tasks independently and efficiently
Sought after for writing and proofreading assistance as well as workflow, onboarding, and training document creation. A focus on balancing practicality with creativity to capture the attention of readers and learners
Partnered with the IT department to reduce recurring process times by 90%, increasing work quality, saving company costs, and receiving positive employee feedback
TECHNICAL SKILLS
Slack, Zoom | TeamViewer |Skype | Student Information Systems (SIS)| Adobe Acrobat Professional | ADP | Desktop Publishing Research | Data Integrity | Project Coordination | Leveraging available tools & software | Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Publisher, Sway, and SharePoint) | Document/Records Management | Running Reports (Ad Hoc and Canned) | Documentation | Task Delegation | Basic Photoshop & Lightroom | Basic PC support
EXPERIENCE
INDEPENDENT-- LONG BEACH, CA (3/2018 – PRESENT)
SKILL BUILDING/ PROJECTS
-Completed multiple courses for exposure and skill development (E.g., LinkedIn Learning, DataCamp, etc.): Basic SQL,
Learning Data Analytics, SharePoint 2013 Essentials, and How to Design and Deliver Training Programs
-Set up a home office: Worked on small administrative projects for others (research, writing, office organization, Basic PC
Troubleshooting, desktop publishing) and provided job coaching and resume assistance
-Travelled to train and test on 3 observational tools (1 national/ renewable certification)
-Worked on personal WordPress and Sway
LONG BEACH JOB CORPS CENTER (ODLE, INC. & SIATECH, INC.) -- LONG BEACH, CA (9/2010 – 3/2018)
Program administered by the Department of Labor that offers free-of-charge education and vocational training to youth ages 16 to 24 (In all 3 positions*, utilized working knowledge of federal regulations such as Family Education Rights and Privacy Act (FERPA), and Americans with Disabilities Act (ADA) in both Windows and CITRIX)
*CAREER TRANSITION SERVICES / DATA INTEGRITY MANAGER (Internal Promotion to Senior Leadership), 10/2017 – 3/2018
-Monitored the progress of projects and created an excel spreadsheet to track job placement activities
-Ensured data integrity and quality assurance by complying with corporate QA and Department of Labor policies and
procedures; Collaborated to implement strategies for maintaining a high center rating
-Acknowledged for assessing and adjusting processes to ensure documentation was processed accurately and efficiently
-Performed intensive quality reviews and thorough inspections of documentation before approving files and submitting data
-Monitored hours, entered absence data, and requested documentation for ADP entries for all team requests
-Managed two departments and a team of 12 that consistently outperformed other departments across the nation in job
placements, Department of Labor Audits, and overall satisfaction according to CEO and Center Director
*STUDENT SUPPORT SERVICES & RECORDS MANAGER, 1/2017 – 10/2017
-Controlled records for 250+ files; recognized for excellent customer service and transitioning 7 departments into
utilizing company resources to accomplish tasks independently and efficiently; managed staff accounts and permissions
-Adjusted procedures as required; streamlined processes, generated documentation, workflow procedures, and trained
other staff
-Provided troubleshooting services and recommend improvements to complete work efficiently
-Adhered to policies and strategies concerning the usage of records management systems, to ensure center passed 2
corporate, and 1 Department of Labor audits
*STUDENT ATTENDANCE / RECORDS CLERK (Chartered HS Online and Classroom setting), 9/2010 – 1/2017
-Student Information Systems (SIS): Executed data cleaning, verification, reconciliation, and management to ensure records
were accurately documented; uploaded documents into company database as required
-Revised procedures to comply with company initiatives of blending profit with purpose
-Partnered with the IT department to reduce recurring process times by 90%, increasing work quality, saving company
costs, and receiving positive employee feedback
-Formulated and implemented an effective onboarding process with training documents and presentation for new site
staff and 24 volunteers
-1:1 Career Planning/Coaching, resume creation, and complete job search process with graduates
CHILDREN'S HOME SOCIETY OF CALIFORNIA-- LONG BEACH, CA (2007 TO 2009)
Nonprofit providing services and contracts for subsidized childcare
PROGRAM SPECIALIST/ CASE MANAGER
-Honed administrative, front-end (UI) database, customer service, and organizational skills in an intense environment by
effectively managing a large caseload of 150 families (300+ children)
-Successfully met all project deadlines in the top 2% with speed and accuracy
-Presented to the community during workshops and recertification appointments
SCORE-- LONG BEACH, CA
LEAD PERSONAL TRAINING INSTRUCTOR/ STAFF TRAINER
-With dependability, delivered lessons (K-12), adjusted curriculum, assisted with retention through relationship
formation, graded and tracked student work
-Consistently provided motivation to staff, students, and parents
-Effectively and efficiently trained all new staff and provided staff and student orientations
LONG BEACH UNIFIED SCHOOL DISTRICT -- LONG BEACH, CA
LONG TERM TEACHER and DAILY SUBSTITUTE: 7th grade English (ELD, General, and Accelerated- 1 year) | 2ndgrade (1 year) | Kinder. (1 year) | Intermittent Substitute (Varied)
-Effectively communicated with an ethnically and socioeconomically diverse audience
-Created and delivered daily lesson plans, weekly homework grades, monthly progress reports, and quarterly grades
along with parent conferences.
-Writing, researching, gathering and interpreting data
-Called upon to perform “emergency” intersession classes for non-performing students, with 90% success.
FIRST FOURSQUARE PRESCHOOL AND KINDERGARTEN -- LONG BEACH, CA
TEACHER (K) /ASSISTANT DIRECTOR (EVENINGS)
Early Childhood Education | Curriculum Development | Growth Portfolios | Creative Lesson Planning & Unit Design
Cooperative & Experiential Learning | Learner Engagement & Assessment | Early Literacy | Learning Objectives
- Effective classroom management strategies asked to re-train all staff
- Led lessons and skill-building activities in language arts, math, social studies and science disciplines
- Made content engaging and accessible for diverse learners
EDUCATION/ CERTIFICATIONS
-Bachelors of Arts Degree (BA) in Psychology, California State University, Long Beach, CA
-CA 30-Day Teaching Permit | Certified Pre-K CLASS™ Observer (Teachstone)
-General/Transferable Skills:
INTERESTS
Traveling Mexico | Mentoring | Learning Online (Ukulele, Tech skills, and cooking) | Writing | Sewing | Potted Succulents | Platys LINDA L. TORRES
Long Beach, CA | XXXX@XXXX.XXX | http://www.linkedin.com/in/lindaltorres
SUMMARY
Experienced and adaptable team player with a verifiable history of working effectively with all levels of staff in both local and remote environments:
Innovation: Partnered with the IT department to develop an in-house tool to reduce recurring process times across all sites by 90%; increasing work quality, saving company costs, and receiving 100% positive employee feedback on new process
With high expectations, a smile and helpful attitude, drove center performance via relationship formation across departments; increasing productivity, and refining programs by collaborating to create training documentation, process improvements, and advocating continuous personal growth
Wrote and updated clear SOPs, training documents with graphics or charts, and created/maintained multiple excel sheets to streamline tracking and clarify movement; resulting in eliminated and shortened meetings
CORE COMPETENCIES
Discerning eye for process improvements (pin-pointing pain points in productivity, processes, and customer service) Training and Support | Research | Relationship Management/ Communication Skills | Diversity Seeking
Controlled records for 250+ files; recognized for excellent customer service and transitioning 7 departments into utilizing company resources to accomplish tasks independently and efficiently
Sought after for writing and proofreading assistance as well as workflow, onboarding, and training document creation. A focus on balancing practicality with creativity to capture the attention of readers and learners
Partnered with the IT department to reduce recurring process times by 90%, increasing work quality, saving company costs, and receiving positive employee feedback
TECHNICAL SKILLS
Slack, Zoom | TeamViewer |Skype | Student Information Systems (SIS)| Adobe Acrobat Professional | ADP | Desktop Publishing Research | Data Integrity | Project Coordination | Leveraging available tools & software | Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Publisher, Sway, and SharePoint) | Document/Records Management | Running Reports (Ad Hoc and Canned) | Documentation | Task Delegation | Basic Photoshop & Lightroom | Basic PC support
EXPERIENCE
INDEPENDENT-- LONG BEACH, CA (3/2018 – PRESENT)
SKILL BUILDING/ PROJECTS
-Completed multiple courses for exposure and skill development (E.g., LinkedIn Learning, DataCamp, etc.): Basic SQL,
Learning Data Analytics, SharePoint 2013 Essentials, and How to Design and Deliver Training Programs
-Set up a home office: Worked on small administrative projects for others (research, writing, office organization, Basic PC
Troubleshooting, desktop publishing) and provided job coaching and resume assistance
-Travelled to train and test on 3 observational tools (1 national/ renewable certification)
-Worked on personal WordPress and Sway
LONG BEACH JOB CORPS CENTER (ODLE, INC. & SIATECH, INC.) -- LONG BEACH, CA (9/2010 – 3/2018)
Program administered by the Department of Labor that offers free-of-charge education and vocational training to youth ages 16 to 24 (In all 3 positions*, utilized working knowledge of federal regulations such as Family Education Rights and Privacy Act (FERPA), and Americans with Disabilities Act (ADA) in both Windows and CITRIX)
*CAREER TRANSITION SERVICES / DATA INTEGRITY MANAGER (Internal Promotion to Senior Leadership), 10/2017 – 3/2018
-Monitored the progress of projects and created an excel spreadsheet to track job placement activities
-Ensured data integrity and quality assurance by complying with corporate QA and Department of Labor policies and
procedures; Collaborated to implement strategies for maintaining a high center rating
-Acknowledged for assessing and adjusting processes to ensure documentation was processed accurately and efficiently
-Performed intensive quality reviews and thorough inspections of documentation before approving files and submitting data
-Monitored hours, entered absence data, and requested documentation for ADP entries for all team requests
-Managed two departments and a team of 12 that consistently outperformed other departments across the nation in job
placements, Department of Labor Audits, and overall satisfaction according to CEO and Center Director
*STUDENT SUPPORT SERVICES & RECORDS MANAGER, 1/2017 – 10/2017
-Controlled records for 250+ files; recognized for excellent customer service and transitioning 7 departments into
utilizing company resources to accomplish tasks independently and efficiently; managed staff accounts and permissions
-Adjusted procedures as required; streamlined processes, generated documentation, workflow procedures, and trained
other staff
-Provided troubleshooting services and recommend improvements to complete work efficiently
-Adhered to policies and strategies concerning the usage of records management systems, to ensure center passed 2
corporate, and 1 Department of Labor audits
*STUDENT ATTENDANCE / RECORDS CLERK (Chartered HS Online and Classroom setting), 9/2010 – 1/2017
-Student Information Systems (SIS): Executed data cleaning, verification, reconciliation, and management to ensure records
were accurately documented; uploaded documents into company database as required
-Revised procedures to comply with company initiatives of blending profit with purpose
-Partnered with the IT department to reduce recurring process times by 90%, increasing work quality, saving company
costs, and receiving positive employee feedback
-Formulated and implemented an effective onboarding process with training documents and presentation for new site
staff and 24 volunteers
-1:1 Career Planning/Coaching, resume creation, and complete job search process with graduates
CHILDREN'S HOME SOCIETY OF CALIFORNIA-- LONG BEACH, CA (2007 TO 2009)
Nonprofit providing services and contracts for subsidized childcare
PROGRAM SPECIALIST/ CASE MANAGER
-Honed administrative, front-end (UI) database, customer service, and organizational skills in an intense environment by
effectively managing a large caseload of 150 families (300+ children)
-Successfully met all project deadlines in the top 2% with speed and accuracy
-Presented to the community during workshops and recertification appointments
SCORE-- LONG BEACH, CA
LEAD PERSONAL TRAINING INSTRUCTOR/ STAFF TRAINER
-With dependability, delivered lessons (K-12), adjusted curriculum, assisted with retention through relationship
formation, graded and tracked student work
-Consistently provided motivation to staff, students, and parents
-Effectively and efficiently trained all new staff and provided staff and student orientations
LONG BEACH UNIFIED SCHOOL DISTRICT -- LONG BEACH, CA
LONG TERM TEACHER and DAILY SUBSTITUTE: 7th grade English (ELD, General, and Accelerated- 1 year) | 2ndgrade (1 year) | Kinder. (1 year) | Intermittent Substitute (Varied)
-Effectively communicated with an ethnically and socioeconomically diverse audience
-Created and delivered daily lesson plans, weekly homework grades, monthly progress reports, and quarterly grades
along with parent conferences.
-Writing, researching, gathering and interpreting data
-Called upon to perform “emergency” intersession classes for non-performing students, with 90% success.
FIRST FOURSQUARE PRESCHOOL AND KINDERGARTEN -- LONG BEACH, CA
TEACHER (K) /ASSISTANT DIRECTOR (EVENINGS)
Early Childhood Education | Curriculum Development | Growth Portfolios | Creative Lesson Planning & Unit Design
Cooperative & Experiential Learning | Learner Engagement & Assessment | Early Literacy | Learning Objectives
- Effective classroom management strategies asked to re-train all staff
- Led lessons and skill-building activities in language arts, math, social studies and science disciplines
- Made content engaging and accessible for diverse learners
EDUCATION/ CERTIFICATIONS
-Bachelors of Arts Degree (BA) in Psychology, California State University, Long Beach, CA
-CA 30-Day Teaching Permit | Certified Pre-K CLASS™ Observer (Teachstone)
-General/Transferable Skills:
INTERESTS
Traveling Mexico | Mentoring | Learning Online (Ukulele, Tech skills, and cooking) | Writing | Sewing | Potted Succulents | Platys
