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Brian K. Chen
Redwood City, California 94061 (XXX) XXX-XXXX | XXXX@XXXX.XXX
PROFESSIONAL EXPERIENCE Suite Spots Millbrae, CA
Co-Founder and Chief Operating Officer 2018-Present
• Managed daily operations of a hospitality and property management company focused on short term rentals
with over $3 MM annual revenue across 35 properties under management
• Established standard operating procedures for acquisition, renovation and leasing of rental properties, including
implementation of an acquisition playbook on site diligence, project financing, lease negotiation
• Developed framework for unit renovation spend based on cost benefit analyses, market studies of highest ROI
features, and customer feedback surveys
• Implemented process improvement strategies including optimization of product pricing cross-sell/upsell, standardization
of deployment processes, resulting in >10% uplift in revenue, cost reduction of 25%, and 30% improvement in time to market
• Managed a team of 20 associates and contractors, overseeing scheduling and optimizing their task management
by creating a task management system to standardize day to day operations
• Enabled and trained offshore team to handle online operations including, customer support, communications, claims
processing, dispatching and accounting Sipree San Francisco, CA
Head of Growth and Engagement 2(XXX) XXX-XXXX
• Lead enterprise sales efforts and go-to-market strategy across a suite of digital payment products
• Established sales infrastructure and processes from scratch.
• Created a robust CRM infrastructure and prospecting strategy, driving lead generation for net new names such as American
Airlines, JetBlue, Southwest Airlines and United Airlines, FEMA, American Red Cross generating a pipeline of $8 MM
• Instituted and optimized engagement best practices including weekly KPI summaries and automated A/B testing of
outbound email marketing campaigns
• Trained and managed an offshore team to execute labor-intensive aspects of demand generation Oracle Redwood City, CA
Technical Sales Engineer, Human Capital Management 2(XXX) XXX-XXXX
• Collaborated with sales representatives to advance sales opportunities by discovering and qualifying sales leads through discovery calls. Presented solution benefits through product demos
• Created training content and led 4 training sessions on Cloud technologies to sales reps
• Pioneered a project to start research on startup companies’ financial and business models to discover new
opportunities within SMB to strategically position Oracle products and expand reach • Designed an auxiliary team and org-specific customer relationship management(CRM) database
• Populated the database through extensive company research of over 100 accounts. Reduced the time required
for sales reps to keep up to date with accounts
• Created and presented a RFP database by uploading past archived RFPs. Provided 100+ template RFPs for sales
consultants and reps to reference Affiliations
Lambda Phi Epsilon Fraternity- President Chicago, IL
Alpha Kappa Psi Professional Fraternity- Charter class founding member Chicago, IL
Boy Scouts of America- Eagle Scout Acton, MA EDUCATION
University of Chicago Chicago, IL
Bachelor of Arts in Economics


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