Brian K. Chen Redwood City, California 94061 (XXX) XXX-XXXX | XXXX@XXXX.XXX PROFESSIONAL EXPERIENCE Suite Spots Millbrae, CA Co-Founder and Chief Operating Officer 2018-Present • Managed daily operations of a hospitality and property management company focused on short term rentals with over $3 MM annual revenue across 35 properties under management • Established standard operating procedures for acquisition, renovation and leasing of rental properties, including implementation of an acquisition playbook on site diligence, project financing, lease negotiation • Developed framework for unit renovation spend based on cost benefit analyses, market studies of highest ROI features, and customer feedback surveys • Implemented process improvement strategies including optimization of product pricing cross-sell/upsell, standardization of deployment processes, resulting in >10% uplift in revenue, cost reduction of 25%, and 30% improvement in time to market • Managed a team of 20 associates and contractors, overseeing scheduling and optimizing their task management by creating a task management system to standardize day to day operations • Enabled and trained offshore team to handle online operations including, customer support, communications, claims processing, dispatching and accounting Sipree San Francisco, CA Head of Growth and Engagement 2(XXX) XXX-XXXX • Lead enterprise sales efforts and go-to-market strategy across a suite of digital payment products • Established sales infrastructure and processes from scratch. • Created a robust CRM infrastructure and prospecting strategy, driving lead generation for net new names such as American Airlines, JetBlue, Southwest Airlines and United Airlines, FEMA, American Red Cross generating a pipeline of $8 MM • Instituted and optimized engagement best practices including weekly KPI summaries and automated A/B testing of outbound email marketing campaigns • Trained and managed an offshore team to execute labor-intensive aspects of demand generation Oracle Redwood City, CA Technical Sales Engineer, Human Capital Management 2(XXX) XXX-XXXX • Collaborated with sales representatives to advance sales opportunities by discovering and qualifying sales leads through discovery calls. Presented solution benefits through product demos • Created training content and led 4 training sessions on Cloud technologies to sales reps • Pioneered a project to start research on startup companies’ financial and business models to discover new opportunities within SMB to strategically position Oracle products and expand reach • Designed an auxiliary team and org-specific customer relationship management(CRM) database • Populated the database through extensive company research of over 100 accounts. Reduced the time required for sales reps to keep up to date with accounts • Created and presented a RFP database by uploading past archived RFPs. Provided 100+ template RFPs for sales consultants and reps to reference Affiliations Lambda Phi Epsilon Fraternity- President Chicago, IL Alpha Kappa Psi Professional Fraternity- Charter class founding member Chicago, IL Boy Scouts of America- Eagle Scout Acton, MA EDUCATION University of Chicago Chicago, IL Bachelor of Arts in Economics
Brian K. Chen Redwood City, California 94061 (XXX) XXX-XXXX | XXXX@XXXX.XXX PROFESSIONAL EXPERIENCE Suite Spots Millbrae, CA Co-Founder and Chief Operating Officer 2018-Present • Managed daily operations of a hospitality and property management company focused on short term rentals with over $3 MM annual revenue across 35 properties under management • Established standard operating procedures for acquisition, renovation and leasing of rental properties, including implementation of an acquisition playbook on site diligence, project financing, lease negotiation • Developed framework for unit renovation spend based on cost benefit analyses, market studies of highest ROI features, and customer feedback surveys • Implemented process improvement strategies including optimization of product pricing cross-sell/upsell, standardization of deployment processes, resulting in >10% uplift in revenue, cost reduction of 25%, and 30% improvement in time to market • Managed a team of 20 associates and contractors, overseeing scheduling and optimizing their task management by creating a task management system to standardize day to day operations • Enabled and trained offshore team to handle online operations including, customer support, communications, claims processing, dispatching and accounting Sipree San Francisco, CA Head of Growth and Engagement 2(XXX) XXX-XXXX • Lead enterprise sales efforts and go-to-market strategy across a suite of digital payment products • Established sales infrastructure and processes from scratch. • Created a robust CRM infrastructure and prospecting strategy, driving lead generation for net new names such as American Airlines, JetBlue, Southwest Airlines and United Airlines, FEMA, American Red Cross generating a pipeline of $8 MM • Instituted and optimized engagement best practices including weekly KPI summaries and automated A/B testing of outbound email marketing campaigns • Trained and managed an offshore team to execute labor-intensive aspects of demand generation Oracle Redwood City, CA Technical Sales Engineer, Human Capital Management 2(XXX) XXX-XXXX • Collaborated with sales representatives to advance sales opportunities by discovering and qualifying sales leads through discovery calls. Presented solution benefits through product demos • Created training content and led 4 training sessions on Cloud technologies to sales reps • Pioneered a project to start research on startup companies’ financial and business models to discover new opportunities within SMB to strategically position Oracle products and expand reach • Designed an auxiliary team and org-specific customer relationship management(CRM) database • Populated the database through extensive company research of over 100 accounts. Reduced the time required for sales reps to keep up to date with accounts • Created and presented a RFP database by uploading past archived RFPs. Provided 100+ template RFPs for sales consultants and reps to reference Affiliations Lambda Phi Epsilon Fraternity- President Chicago, IL Alpha Kappa Psi Professional Fraternity- Charter class founding member Chicago, IL Boy Scouts of America- Eagle Scout Acton, MA EDUCATION University of Chicago Chicago, IL Bachelor of Arts in Economics