Contact DADA OBAFEMI (XXX) XXX-XXXX1 (Mobile) XXXX@XXXX.XXX Technical Lead Office 365 EXO Enterprise www.linkedin.com/in/dada- obafemi-07a308120 (LinkedIn) Summary Proven high performance capability in end user support, IT training Top Skills and advisory, IT helpdesk, application support, technical support, I am an ICT professional with deep knowledge of Computer Operations, customer service, data management, data analytics, project Software In management, computer system/network support. Known for a SQL positive attitude, effective problem-solving and time management Linux skills, and the ability to develop an easy rapport with others. Multi-talented with good all-round technical skills and the ability to Languages develop and maintain close working relationships with my team. English Customer facing technical expert, used to explaining complex terms in a straightforward way, having the personal drive required to deliver Certifications a service that often exceeds the expectations of customers through CERTIFIED NETWORK a positive, well organised and structured approach and always with a ADMINISTRATOR first class work ethic. MS 365 identity and services DIGITAL SKILLS : DIGITAL MARKETING Experience Tek Experts Technical Lead EXO Enterprise Office 365 November 2019 - Present In charge of resolving complex Exchange Escalated cases from the support engineers while also managing the cases and making sure they are resolved promptly • Maintained continuous lines of communication, keeping local teams, Client Directors and Global Business leaders informed of all critical issues • Planned, created and delivered training in person for the teams and supported contents for our learning management system • Meet with technical support engineers weekly, reviewed what works well and what needed to improve to better support customers and provide solution to complex issues efficiently • Worked with the team towards Microsoft certifications, developing additional content creation for the engineers Tek Experts Page 1 of 3 O365 EXO Enterprise Support Engineer(L2) September 2019 - Present Nigeria Supports On-prem and EXO for office 365 users. Help customer solve Microsoft office Exchange online related problem including Outlook 2016, migration from exchange on premise to EXO and so on. Tek Experts Office 365 Technical Support Engineer April 2019 - Present Nigeria Provided Microsoft support across the globe in the following key areas Microsoft Exchange (Hybrid and Cloud Only), Mail Flow, Identity, Data Migration and Security & Compliance. • Acted as a primary technical contact, delivered advanced troubleshooting and problem solving solutions for corporate customers • Collaborated with subject matter experts on handling Escalated cases and complex problems. African Steel Mills Nigeria limited Information Technology Supports Officer October 2018 - April 2019 (7 months) Nipco Plc System Network Administrator August 2012 - 2018 (6 years) Nigeria Running a proactive team of support staff responsible for delivering a high quality, customer-focused professional service. Providing the very highest level of technical support and customer service to the staffs of the firm. Duties: • Software Testing, Implementation & configuration of Orion (Data base) and Tally. • Producing and presenting reports to customer senior management. • Creating and modifying report production using SQL • Maintenance & management of the Critical Windows based Server Environment. • Maintaining up to date Antivirus levels on all machines across the Firm. • Working on Firewall to see what bandwidth is being consumed by every users. Page 2 of 3 • Managing and monitoring of backups using SQL at times. • Follow documented processes i.e. implementing change control procedures. • Troubleshooting technical problems and implementing solutions. • System upgrades both at workstation and Server level. • Supporting a multi-location IT infrastructure for several hundred users. • Provide fast and accurate troubleshooting and rectification of reported faults using SQL. MAMA CASS RESTAURANT LIMITED System Support Analyst April 2011 - August 2012 (1 year 5 months) • Respond to calls from new and existing clients, diagnose and fix over the telephone where possible, or at the desk side. Supporting Hardware, Network, and Desktop Applications including MS Office. • Design and build custom PC’s and Networks to customer’s specific needs and requirements. • Provide advice and one to one training on Operating Systems and MS Office, stressing the importance of backups and security. E-mail set-up and advice (particularly using MS Outlook). • Advise on viable repair/upgrade options and alternatives. • Install and maintain all POS devices. • Using he content management system to update the company’s website Education OSUN STATE COLLEGE OF TECHNOLOGY HND, Computer Science · (2012 - 2015) OSUN STATE COLLEGE OF TECHNOLOGY, ESA OKE OSUN STATE HIGHER NATIONAL DIPLOMA, Computer Science · (2012 - 2015) Page 3 of 3
Contact DADA OBAFEMI (XXX) XXX-XXXX1 (Mobile) XXXX@XXXX.XXX Technical Lead Office 365 EXO Enterprise www.linkedin.com/in/dada- obafemi-07a308120 (LinkedIn) Summary Proven high performance capability in end user support, IT training Top Skills and advisory, IT helpdesk, application support, technical support, I am an ICT professional with deep knowledge of Computer Operations, customer service, data management, data analytics, project Software In management, computer system/network support. Known for a SQL positive attitude, effective problem-solving and time management Linux skills, and the ability to develop an easy rapport with others. Multi-talented with good all-round technical skills and the ability to Languages develop and maintain close working relationships with my team. English Customer facing technical expert, used to explaining complex terms in a straightforward way, having the personal drive required to deliver Certifications a service that often exceeds the expectations of customers through CERTIFIED NETWORK a positive, well organised and structured approach and always with a ADMINISTRATOR first class work ethic. MS 365 identity and services DIGITAL SKILLS : DIGITAL MARKETING Experience Tek Experts Technical Lead EXO Enterprise Office 365 November 2019 - Present In charge of resolving complex Exchange Escalated cases from the support engineers while also managing the cases and making sure they are resolved promptly • Maintained continuous lines of communication, keeping local teams, Client Directors and Global Business leaders informed of all critical issues • Planned, created and delivered training in person for the teams and supported contents for our learning management system • Meet with technical support engineers weekly, reviewed what works well and what needed to improve to better support customers and provide solution to complex issues efficiently • Worked with the team towards Microsoft certifications, developing additional content creation for the engineers Tek Experts Page 1 of 3 O365 EXO Enterprise Support Engineer(L2) September 2019 - Present Nigeria Supports On-prem and EXO for office 365 users. Help customer solve Microsoft office Exchange online related problem including Outlook 2016, migration from exchange on premise to EXO and so on. Tek Experts Office 365 Technical Support Engineer April 2019 - Present Nigeria Provided Microsoft support across the globe in the following key areas Microsoft Exchange (Hybrid and Cloud Only), Mail Flow, Identity, Data Migration and Security & Compliance. • Acted as a primary technical contact, delivered advanced troubleshooting and problem solving solutions for corporate customers • Collaborated with subject matter experts on handling Escalated cases and complex problems. African Steel Mills Nigeria limited Information Technology Supports Officer October 2018 - April 2019 (7 months) Nipco Plc System Network Administrator August 2012 - 2018 (6 years) Nigeria Running a proactive team of support staff responsible for delivering a high quality, customer-focused professional service. Providing the very highest level of technical support and customer service to the staffs of the firm. Duties: • Software Testing, Implementation & configuration of Orion (Data base) and Tally. • Producing and presenting reports to customer senior management. • Creating and modifying report production using SQL • Maintenance & management of the Critical Windows based Server Environment. • Maintaining up to date Antivirus levels on all machines across the Firm. • Working on Firewall to see what bandwidth is being consumed by every users. Page 2 of 3 • Managing and monitoring of backups using SQL at times. • Follow documented processes i.e. implementing change control procedures. • Troubleshooting technical problems and implementing solutions. • System upgrades both at workstation and Server level. • Supporting a multi-location IT infrastructure for several hundred users. • Provide fast and accurate troubleshooting and rectification of reported faults using SQL. MAMA CASS RESTAURANT LIMITED System Support Analyst April 2011 - August 2012 (1 year 5 months) • Respond to calls from new and existing clients, diagnose and fix over the telephone where possible, or at the desk side. Supporting Hardware, Network, and Desktop Applications including MS Office. • Design and build custom PC’s and Networks to customer’s specific needs and requirements. • Provide advice and one to one training on Operating Systems and MS Office, stressing the importance of backups and security. E-mail set-up and advice (particularly using MS Outlook). • Advise on viable repair/upgrade options and alternatives. • Install and maintain all POS devices. • Using he content management system to update the company’s website Education OSUN STATE COLLEGE OF TECHNOLOGY HND, Computer Science · (2012 - 2015) OSUN STATE COLLEGE OF TECHNOLOGY, ESA OKE OSUN STATE HIGHER NATIONAL DIPLOMA, Computer Science · (2012 - 2015) Page 3 of 3