OLUWAKEMI DISU
HND (Higher National Diploma) HOSPITALITY MANAGEMENT
OLUWAKEMI LATEEFAT DISU
Address: 57, Ondo Street, Ajayi Road,Ogba.
Lagos State.
Phone: (XXX) XXX-XXXX7, (XXX) XXX-XXXX7
Email: XXXX@XXXX.XXX
Gender: Female
Nationality: Nigerian
State of Origin: Lagos State
Language: English, Yoruba
Objective
A self motivated and target-oriented individual with high level of intergrity and honesty, able to work within define procedure and have the flexibility to take initiatives. I am looking forward to pursue and develop a professional career in a reputable organization where my skill will be maximally utilized towards the attainment of my prospective organization’s strategic goal.
Skills
Proficient in Microsoft office Tools
Teamwork, Presentation, Execellent communication and Strong Leadership Skills
Flexibility & Adaptability and Multitasking skills
Pleasant Personality, Resilience & very Resourceful in challenging situation
Ability to meet & exceed expectations, handle confidential information, as well as understand & implement instructions
Familiar with CRMsoftware like, Zendesk, Zoho and Clickdesk, Convox and Galaxy
Experience
CUSTOMER EXPRIENCE EXECUTIVE• OVER THE TOP ENTERTAINMENT LIMITED (NAIRABET)• LAGOS STATE
AUGUST 2019 – PRESENT
Develop and Strengthen customer relationships through professional, courteous, and efficient service for all basic customer experience requests by phone or e-mail.
Utilize effective listening and communication skill to identify customer Problems, Needs and Opportunities.
Resolve customer inquiries, concerns, and complaints either directly or by referring to another staff member as required.
SENIOR CUSTOMER SERVICE EXECUTIVE
OCTOBER 2018 – AUGUST 2019
Greet customers warmly and ascertain problem or reason for calling.
Responsible for engaging and interacting with customers via email, live chat, phone calls, and social media using an in-depth knowledge of the diverse range of company’s product.
Responsible for acting as a liaison between customers and the company. Assists with complaints, orders, errors, account questions, billing, cancellation, and other queries.
Cancel or upgrade accounts, place or cancel orders, take payment information and other pertinent information such as addresses and phone numbers.
Managing promotional offers, processing withdrawals, liaising with other departments to solve issues quickly, and other duties needed.
Identifying and reporting on trends in customer behaviour. Generating content for the company website to assist customers in their use of platform. Attend to customer queries in a timeouts manner and effectively via Zendesk.
Answer questions about warranties or terms of sale.
CAREER COUNSELOR (Front Desk) • NIIT (Fortesoft System Limited) • LAGOS STATE
MAY 2017 – FEBRUARY 2018
Welcome prospective clients and giving presentations on IT programs and professional courses.
Providing counseling for students, business owners, parents and school administrators.
Help clients define goal, plan action and gain insight about a career\certificate\professional course.
OFFICE ASSISTANT • OYO EAST LOCAL SECRETARIAT • OYO STATE (NYSC)
NOVEMBER 2016 – OCTOBER 2017
Greet public and clients and direct them to the correct staff member.
Answer phones and transfer to the appropriate staff member.
Maintain office filing and storage systems.
Update and maintain databases such as contact lists and client information.
Retrieve information when requested.
Type documents, reports and correspondence.
Assist with event planning and implementation.
Ensure office equipment is properly maintained and serviced.
CALL CENTER REPRESENTATIVE• MULTICHOICE NIGERIA LIMITED (DSTV)• LAGOS STATE
JANUARY 2012 – JANUARY 2014
Identified, researched and resolved subscribers’ queries on billing and technical issues, using the Company’s application software (IBS).
Giving information on content, pricing, programming, sales of products and Services to potential customers and existing customer.
Captured new customers, promoted products and services and understood customers’ needs to make the end – end client experience streamlined and satisfying.
Activated customer’s account via phone calls and email.
Researshed and resolved subscribers’ wrong or unallocated payment issues.
Modified and updated customers’ database.
Recommended process which subccribers can use in resolving their query subsequently (DIY)
Ensure accurate customer satisfaction.
Calling Customers back to get feedbacks and suggestions.
Recommended process improvement via Total Quality Management (TQM) approach.
Education
YABA COLLEGE of TECHNOLOGY
2014 - 2016, LAGOS STATE
HND (Higher National Diploma) HOSPITALITY MANAGEMENT
YABA COLLEGE of TECHNOLOGY
2009 - 2011, LAGOS STATE
OND (Ordinary National Diploma) HOSPITALITY MANAGEMENT
OKESUNA HIGH SCHOOL
2000 - 2006, LAGOS STATE
SSCE (O’Levels)
Reference
Available upon request. OLUWAKEMI DISU
HND (Higher National Diploma) HOSPITALITY MANAGEMENT
OLUWAKEMI LATEEFAT DISU
Address: 57, Ondo Street, Ajayi Road,Ogba.
Lagos State.
Phone: (XXX) XXX-XXXX7, (XXX) XXX-XXXX7
Email: XXXX@XXXX.XXX
Gender: Female
Nationality: Nigerian
State of Origin: Lagos State
Language: English, Yoruba
Objective
A self motivated and target-oriented individual with high level of intergrity and honesty, able to work within define procedure and have the flexibility to take initiatives. I am looking forward to pursue and develop a professional career in a reputable organization where my skill will be maximally utilized towards the attainment of my prospective organization’s strategic goal.
Skills
Proficient in Microsoft office Tools
Teamwork, Presentation, Execellent communication and Strong Leadership Skills
Flexibility & Adaptability and Multitasking skills
Pleasant Personality, Resilience & very Resourceful in challenging situation
Ability to meet & exceed expectations, handle confidential information, as well as understand & implement instructions
Familiar with CRMsoftware like, Zendesk, Zoho and Clickdesk, Convox and Galaxy
Experience
CUSTOMER EXPRIENCE EXECUTIVE• OVER THE TOP ENTERTAINMENT LIMITED (NAIRABET)• LAGOS STATE
AUGUST 2019 – PRESENT
Develop and Strengthen customer relationships through professional, courteous, and efficient service for all basic customer experience requests by phone or e-mail.
Utilize effective listening and communication skill to identify customer Problems, Needs and Opportunities.
Resolve customer inquiries, concerns, and complaints either directly or by referring to another staff member as required.
SENIOR CUSTOMER SERVICE EXECUTIVE
OCTOBER 2018 – AUGUST 2019
Greet customers warmly and ascertain problem or reason for calling.
Responsible for engaging and interacting with customers via email, live chat, phone calls, and social media using an in-depth knowledge of the diverse range of company’s product.
Responsible for acting as a liaison between customers and the company. Assists with complaints, orders, errors, account questions, billing, cancellation, and other queries.
Cancel or upgrade accounts, place or cancel orders, take payment information and other pertinent information such as addresses and phone numbers.
Managing promotional offers, processing withdrawals, liaising with other departments to solve issues quickly, and other duties needed.
Identifying and reporting on trends in customer behaviour. Generating content for the company website to assist customers in their use of platform. Attend to customer queries in a timeouts manner and effectively via Zendesk.
Answer questions about warranties or terms of sale.
CAREER COUNSELOR (Front Desk) • NIIT (Fortesoft System Limited) • LAGOS STATE
MAY 2017 – FEBRUARY 2018
Welcome prospective clients and giving presentations on IT programs and professional courses.
Providing counseling for students, business owners, parents and school administrators.
Help clients define goal, plan action and gain insight about a career\certificate\professional course.
OFFICE ASSISTANT • OYO EAST LOCAL SECRETARIAT • OYO STATE (NYSC)
NOVEMBER 2016 – OCTOBER 2017
Greet public and clients and direct them to the correct staff member.
Answer phones and transfer to the appropriate staff member.
Maintain office filing and storage systems.
Update and maintain databases such as contact lists and client information.
Retrieve information when requested.
Type documents, reports and correspondence.
Assist with event planning and implementation.
Ensure office equipment is properly maintained and serviced.
CALL CENTER REPRESENTATIVE• MULTICHOICE NIGERIA LIMITED (DSTV)• LAGOS STATE
JANUARY 2012 – JANUARY 2014
Identified, researched and resolved subscribers’ queries on billing and technical issues, using the Company’s application software (IBS).
Giving information on content, pricing, programming, sales of products and Services to potential customers and existing customer.
Captured new customers, promoted products and services and understood customers’ needs to make the end – end client experience streamlined and satisfying.
Activated customer’s account via phone calls and email.
Researshed and resolved subscribers’ wrong or unallocated payment issues.
Modified and updated customers’ database.
Recommended process which subccribers can use in resolving their query subsequently (DIY)
Ensure accurate customer satisfaction.
Calling Customers back to get feedbacks and suggestions.
Recommended process improvement via Total Quality Management (TQM) approach.
Education
YABA COLLEGE of TECHNOLOGY
2014 - 2016, LAGOS STATE
HND (Higher National Diploma) HOSPITALITY MANAGEMENT
YABA COLLEGE of TECHNOLOGY
2009 - 2011, LAGOS STATE
OND (Ordinary National Diploma) HOSPITALITY MANAGEMENT
OKESUNA HIGH SCHOOL
2000 - 2006, LAGOS STATE
SSCE (O’Levels)
Reference
Available upon request.
