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Red Balloon


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    Director of IT

    🌟 RezScore · $135K - $167K · Dallas, TX

    We’re seeking an experienced DevOps Director responsible for daily and strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications.



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Director of IT / DevOps

We’re seeking an experienced DevOps Director responsible for daily and strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications.

The DevOps team is responsible for the following:

  • On premise and cloud hosted application infrastructure (AWS, Azure, and GCP).
  • Access Control and Security – single-site US.
  • Hardware & Software inventory and vendor management.
  • Helpdesk support – Hardware (PC & Mobile), Applications and Peripherals (Printers, RFID Scanners).

Essential duties and responsibilities

  • Plan, establish, implement, and administer IT policies, standards, procedures, measurements and controls.
  • Supervise Infrastructure and Support teams to ensure timely and effective responses to user and business needs.
  • Oversee Help-desk, Desktop, Application, and Infrastructure support problems and resolutions.
  • Report on IT system, service, and application performance metrics.
  • Meet regularly with support staff to discuss deliverables, timelines, and documentation.
  • Develop change management processes and regulate adherence.
  • Communicate incident and root cause notifications to internal business units.
  • Provide management reports on IT system availability.
  • Conform with and abide by all regulations, policies, work procedures and instructions.
  • Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company.

Required Skills

  • Bachelor’s Degree or related work experience.
  • 3-4 years’ experience managing cloud infrastructure.
  • 1-2 years’ experience of setting up & managing enterprise application software platforms.
  • Expert knowledge of setting up & managing smartphones (Android/iOS).
  • Excellent written and oral English communications skills.
  • Experience in writing technical articles and knowledge base.
  • Flexibility in working off-hours and weekends. We expect and offer flexibility!

Preferred Skills

  • ITIL
  • CCNA or Network+
  • Information security – CCSP, SSCP, CISSP, etc.
  • Experience or knowledge of FedRAMP requirements
  • Docker and Kubernetes

 

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