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    Senior Technical Writer

    🌟 RezScore · Dallas, TX

    As a Senior Technical Writer in Zimperium, you will manage, author, and publish customer-facing documentation for several products for the global leader in mobile device and app security.



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Senior Technical Writer

As a Senior Technical Writer in Zimperium, you will manage, author, and publish customer-facing documentation for several products for the global leader in mobile device and app security. This role requires understanding various product areas, working with a cross-functional team, along with authoring and publishing documents to publish release notes, user guides, API documents, and other documentation deliverables in a timely manner.


Responsibilities:

  • Interact with the subject matter experts including developers, product managers, customer support and sales to understand software deliverables to provide release notes and other documents for general availability releases.
  • Research, analyze data and test new and existing software to develop documentation content.
  • Strong ability to grasp technical concepts and ensure accuracy of customer-facing documentation.
  • Develop product information with simple and concise English by organizing ideas and translating complex technical terms into information readers can understand.
  • Understand and ensure documentation attributes of task orientation, accuracy, completeness, clarity, concreteness, organization, retrievability, and visual effectiveness.
  • Communicate issues and seek support in a timely manner to deliver documentation within software release deadlines.
  • Work independently while also being detail-oriented, organized, a team-player, and approachable.
  • Manage multiple projects and priorities simultaneously.
  • Proof and edit content before publishing on web portal and internally.
  • Strive to continually improve the quality of our product documentation.


Qualifications:
To be considered for this role, you must have prior documentation experience authoring documentation for software products.

  • BS/BA in English, Journalism, Computer Science or other relevant fields.
  • At least 5+ years of experience in software technical documentation.
  • Excellent knowledge of the English language including rules, usage and clarity.
  • Excellent written communication skills and ability to make complicated concepts easy to understand.
  • Experience as a senior technical writer role in an agile software development environment.
  • Experience in writing API documentation.
  • Experience with Jira and Confluence.
  • Experience in image capture tools and PowerPoint to convey concepts when needed.
  • Ownership and “can do” attitude with the passion to meet aggressive deadlines.
  • Experience in IT security technologies and also iOS and Android mobile operating systems and technologies is highly desirable.
  • Experience in Oxygen XML Editor is a plus.
  • Experience in Markdown and Slate HTML documentation is a plus.


Location:
Zimperium office in Dallas, Texas

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