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    Client Success Manager

    🌟 RezScore · New York, NY

    You will own the client relationship end-to-end, including managing the launch of our platform and programs, building and maintaining strong client relationships, and serving as a trusted partner to your clients.



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Client Success Manager

The Client Success team launches and operates best-in-class programs for electric utilities, helping them address grid challenges by engaging customers with connected devices. As a Client Success Manager, helping our clients achieve their goals is your mandate. You will own the client relationship end-to-end, including managing the launch of our platform and programs, building and maintaining strong client relationships, and serving as a trusted partner to your clients and our sales, product, engineering and marketing teams to maintain account health.

This is an ideal job for someone who has a passion for working with clients and software products, exercises sound business judgment, is an effective multi-tasker and a strategic thinker with extraordinary attention to detail. The successful candidate is a quick learner and self-starter, has the ability to communicate a variety of messages to varying audiences, can build relationships effortlessly, is client-focused, and consistently achieves results.

RESPONSIBILITIES 

  • Be a Client Success champion:  Drive program launches and manage multi-faceted programs with device partners, clients and internal teams. Ensure day-to-day program operations are seamless and client goals and needs are top of mind for the organization. 
  • Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals. Spend time understanding clients’ objectives and guiding clients through key decisions to design programs that support these targets. Partner with Sales to support successful renewals and expansions in your clients’ accounts. Creatively problem solve when difficult situations arise and resolve operational challenges.
  • Be an effective communicator and story teller: Take the lead to analyze and present key results, facilitate meetings, and deliver nuanced messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success.
  • Be a product and service expert: Develop a comprehensive knowledge of demand management, DERs, and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, shape program design and provide training to client program teams.

Candidate Qualifications: 

You have:

  • excellent communication skills and the ability to translate complex and technical topics in an engaging and succinct manner
  • demonstrated success working directly with clients and strong project management experience, ideally in a rapidly-paced environment
  • an analytical yet creative mind with a love of numbers, a fearless approach to spreadsheets and an endless intellectual curiosity
  • the ability to engender trust and build outstanding client and partner relationships
  • good judgment in a business context
  • experience working with a team in a cross-functional work environment, and an uncanny ability to “get things done” in a fast-paced environment
  • experience managing multiple high-priority projects and the ability to make multi-tasking look effortless
  • a BS or BA degree
  • at least 3-5 years of professional experience in technology/energy services or account management (with a strong preference for experience within a SaaS or enterprise software-related field or in the energy or connected devices industry)

WHY WORK FOR US?

  • Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies and solutions to the marketplace. You are empowered to perform as soon as you join the team.
  • Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS, and smart energy technologies.
  • Collaborate with outstanding people: We enjoy working alongside others who are smart, collaborative, and focused on solving problems that have never been tackled before. We’re also nice people.
  • Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
  • Gain well-rounded experience: Develop expertise across multiple areas of the business, working directly with executives and other teams.

COMPANY INFORMATION

We are a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the leading companies in the Internet of Things.

BENEFITS

We offer a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, in-loft bike rack, gym subsidy, and an education assistance program.

 

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